Operational Key Account Manager, Oil & Gas, Road

• Operational Key Account Manager, Oil & Gas, Road US
• Spring, TX (The Woodlands, TX area)

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job area:
Customer Operations Management

DSV – Global transport and logistics

Location:

Spring, TX (The Woodlands, TX area)

Division:
Road US

Job Posting

Title:

Operational Key Account Manager, Oil & Gas, Road US

Time Type:
Full Time

The Operational Key Account Manager, Oil & Gas is responsible for managing and supporting strategic Oil & Gas customer relationships within the DSV Road US freight brokerage operation. This role ensures seamless coordination and execution of domestic transportation solutions supporting complex and time-sensitive Oil & Gas supply chain movements.

• Serve as the primary operational point of contact supporting strategic Oil & Gas customer accounts and related transportation activity.
• Coordinate daily domestic transportation solutions and support customer supply chain requirements across multiple transportation modes and service offerings.
• Develop and maintain strong relationships with customers, carriers, internal operations teams, and external partners through phone, email, virtual meetings, and in-person engagement.
• Manage daily shipment activity and oversee freight execution to ensure customer expectations, service requirements, and operational timelines are consistently met.
• Support the overall customer relationship by ensuring consistent communication, operational visibility, and proactive issue resolution.
• Coordinate and oversee time-sensitive Oil & Gas freight movements, including tracking, tracing, appointment coordination, and shipment issue resolution.
• Act as an escalation point for customer operational issues, service concerns, shipment delays, and transportation exceptions requiring elevated attention.
• Collaborate closely with Carrier Sales and Operations teams to secure capacity, support pricing strategies, and ensure successful shipment execution.
• Monitor shipments from pickup through final delivery, ensuring accurate and proactive communication is provided to customers and internal stakeholders.
• Review customer transportation requirements and provide operational recommendations, service solutions, and pricing support aligned with customer expectations and business objectives.
• Drive customer retention and account growth initiatives by identifying opportunities to improve operational efficiencies and strengthen strategic partnerships.
• Participate in customer meetings, Quarterly Business Reviews (QBRs), Monthly Business Reviews (MBRs), and operational review calls to discuss performance metrics, opportunities, and service improvements.
• Support customer onboarding, implementation activities, operational transitions, and ongoing account optimization initiatives.
• Utilize transportation management systems (TMS), reporting tools, and operational platforms to facilitate shipment planning, execution, tracking, and reporting.
• Maintain awareness of Oil & Gas industry trends, customer operational environments, and transportation market conditions impacting service and supply chain operations.
• Support continuous improvement initiatives focused on operational performance, customer satisfaction, service quality, and process efficiency.
• Maintain accurate customer activity, reporting, and account information within company systems and platforms.
• Perform other duties, responsibilities, and special projects as assigned by management.

• High School Diploma or equivalent (GED) required;
  Bachelor’s degree in Business, Logistics, Supply Chain Management, Transportation, or related field preferred.
• Minimum of 5 years of experience in logistics, transportation brokerage, freight operations, supply chain, or related transportation environment required.
• Minimum of 2+ years of Oil & Gas industry experience required, including direct experience supporting Oil & Gas transportation, logistics, supply chain operations, or midstream operations.
• Prior experience working for or directly supporting…