Operations Coordinator Job Springboro area,Ohio USA,Business

Job Summary:

OPSPro specializes in providing small businesses and government contractors with compliance and operational support to include HR, Payroll, Accounting, Contracting, and IT. The IT Operations Coordinator is responsible for supporting the daily operational and financial functions of the Managed Services business. This role ensures the accuracy of customer invoicing, vendor reconciliation, procurement, and licensing while maintaining data integrity across Halo PSA, Pax8, and Microsoft 365.

The ideal candidate is highly organized, detail-oriented, enjoys working with numbers and technology, and thrives in a fast-paced MSP environment.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Primary Responsibilities

Maintain customer records and billing information, Client license audits
Review completed service tickets for billing accuracy
Validate billable time entries
Process recurring monthly invoices, assist Accounting with invoice corrections
Maintain recurring billing templates
Assist with contract management
Update service agreements
Ensure projects are invoiced accurately
Support PSA workflow improvements
IT inventory and tracking
Project and team coordination
Admin support to IT managers, directors, and CIO
Perform other clerical duties and special projects as needed

Supervision:

No direct reports

Requirements:

Associate's or bachelor's degree in business, Information Technology, Accounting, or related field (preferred)
2–5 years of administrative or operational experience
Experience in an MSP preferred
Strong written and verbal communication
Intermediate to advanced Excel skills
Strong analytical abilities
Ability to work in fast paced environment and under tight deadlines
Detail oriented without losing sight of project or task due dates
Strong organizational, time management and prioritization abilities
Ability to deal with sensitive and confidential information
Must be able to work well with all levels of management
Proficient with other Microsoft products (Internet Explorer, Outlook, Word & Teams)
Must have reliable internet and dedicated workspace

Benefits:

Medical, Dental & Vision
FSA
HSA
Life Insurance
401k
PTO
Education Reimbursement

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a harassment-free environment; builds a diverse workforce.
Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Strategic Thinking – Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Innovation – Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches…