Information Technology Support Specialist

Overview

Parts Express is looking for an IT support specialist that is enthusiastic about technology and willing to take on challenges that require exceptional analytical and self-learning skills across multiple environments including professional offices and a fast-paced warehouse. The job is located on-site in Springboro, OH.

The IT Support Specialist plays a crucial role in ensuring the smooth operation of our organization's IT systems and infrastructure by providing technical assistance and support to end-users and managing user access across multiple systems. The primary purpose of this role is to resolve IT-related issues promptly, optimize the functionality of hardware and software, manage user level access, and deliver exceptional customer service to our employees.

By diagnosing and troubleshooting technical problems, offering training and guidance to end-users, and implementing security measures, the IT Support Specialist contributes to enhancing productivity, efficiency, and security across the organization.

• Help Desk Support:
  Responding to and resolving help desk tickets and inquiries from end-users regarding technical issues with hardware, software, network connectivity, and other IT-related problems.
• Troubleshooting:
  Diagnosing and troubleshooting technical issues reported by end-users, utilizing problem-solving skills and technical knowledge to identify root causes and implement solutions.
• Hardware and Software Maintenance:
  Installing, configuring, and maintaining hardware devices (such as desktops, laptops, printers) and software applications, ensuring they are up-to-date and functioning properly.
• Network Support:
  Providing support for network infrastructure, including troubleshooting network connectivity issues, configuring firewalls and switches, and monitoring network performance.
• User Administration:
  Add, remove, and maintain user access across multiple systems such as ERP, active directory, phone system, and physical access control.
• User Training and Support:
  Assisting end-users with IT-related training and education, providing guidance on how to use software applications and technology tools effectively.
• Security Management:
  Implementing and maintaining security measures to protect IT systems and data from unauthorized access, viruses, malware, and other security threats.
• Data Backups:
  Manage daily backups, data restore requests, and integrity of backup processes.
• Documentation:
  Creating and maintaining documentation for IT systems, procedures, and configurations, including user manuals, knowledge base articles, and technical documentation.
• Remote Support:
  Providing remote assistance to end-users who are working off-site or experiencing technical issues that can be resolved remotely.
• Continuous Improvement:
  Staying updated on emerging technologies and industry best practices, seeking opportunities to improve IT support processes and enhance end-user experience.

• Bachelor’s Degree in IT or a Computer Science related field of study or equivalent experience
• 3+ years’ experience in an IT support and/or administrator role
• Advanced level experience managing user access in Microsoft active directory and Office 365
• Ability to troubleshoot, install, and manage all aspects of Windows 11 desktop software
• Microsoft, Net Suite, or Security Certifications a plus
• A positive team-member, who listens to other opinions, accepts and uses suggestions for improvement and contributes to the team effort
• Must be able to accurately use multiple systems, tools, and programs to complete tasks
• Excellent organizational skills and ability to work independently.