Help Desk Technician

Job Summary

The Help Desk Technician will provide technical support to ABS internal clients. The Help Desk Technician is responsible for troubleshooting and resolving IT productivity issues.

• Provide first-line technical support via phone, email, or in-person to end-users.
• Troubleshoot and resolve hardware and software issues for desktops, laptops, and mobile devices.
• Install, configure, and maintain operating systems and software applications.
• Assist with account provisioning and password resets.
• Assist in the setup and maintenance of IT equipment and infrastructure.
• Collaborate with senior technicians to escalate and resolve complex technical issues.
• Document and track support requests in our ticketing system.
• Ensure a high level of customer satisfaction through effective communication and issue resolution.
• Stay up-to-date with the latest technology trends and industry best practices.
• Adhere to federal and state regulations.
• Adhere to all company policies, processes, and procedures.
• Perform other duties as requested, directed, or assigned.
• Predictable and reliable attendance.

• Associate’s degree in an Information Technology discipline or related field of study or equivalent experience.
• Minimum one (1) year experience in IT help desk or support level function.
• Relevant IT certifications (CompTIA A+, Network+, or similar) preferred.
• Proficient understanding of computer hardware and software.
• Experience with Windows and macOS operating systems.
• Familiarity with Microsoft Office Suite and cloud-based productivity tools.
• Strong problem‑solving skills and attention to detail.
• Excellent communication and customer service skills.
• Previous help desk or customer support experience.
• Eagerness to learn and a passion for technology.
• A strong desire to build a career in IT support.

• Focuses on Quality:
  Drives work results with a quality focus on actions and results.
• Continual Improvement:
  Displays a consistent orientation toward producing the highest quality products or services, while keeping a focus on sustainability. Constantly looking for incremental improvements in work processes and results.
• Takes Initiative:
  Exhibits strong drive for results and success; conveys a sense of urgency and drives issues to closure; persists despite obstacles and opposition.
• Working Safely:
  Demonstrates safe behaviors. Aware of potential risks and threats in the workplace.
• Delivers Results:
  Achievement-oriented, feeling a sense of urgency to reach goals on time, if not before.
• Teamwork:
  Works cooperatively with others to accomplish team goals and organizational objectives.
• Communications:
  Exchanges thoughts, feelings, and information effectively.

• Prolonged periods sitting at a desk and working on a computer.
• Constantly operates a computer and other office equipment.
• Ability to adjust focus, especially due to concentration on a computer screen.
• May need to lift and carry up to 30 pounds and/or position the body to reach items on the floor/below knee level or reach overhead.
• The person in this position needs to occasionally move about in industrial environments, and on uneven terrain.
• Works in a temperature‑controlled office environment, with occasional work in outdoor weather conditions, and in industrial environments.
• The noise level in the work environment can be moderately loud.

• Paid time off includes 3 weeks vacation, up to 72 hours sick, 15 holidays, and parental leave.
• 100% company‑paid medical, dental, vision, short‑term disability, long‑term disability, and life insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) offerings.
• Company provided 401(k) savings plan with immediately vested matching contributions to help you save for retirement.
• Voluntary benefits offerings.
• Tuition assistance.
• Employee referral program.
• Employee development and career growth opportunities.

American Battery Solutions Advanced Battery Manufacturing Center is located in Springboro, OH.

AMERICAN BATTERY SOLUTIONS IS AN EQUAL OPPORTUNITY EMPLOYER.