Rental Service Administrator

Riggs CAT Description

The Rental Service Administrator is responsible for coordinating the daily administrative activities of the Rental Service operation, ensuring work orders, scheduling, and customer communication run smoothly by performing the following duties.

• Maintain a high level of customer satisfaction
• Open, schedule, and close work orders for rental service and repairs
• Track and record technicians' time against work orders
• Serve as a point of contact for technicians on scheduling and work order questions
• Coordinate scheduling and dispatch information for field technicians
• Track and maintain warranty documentation on rental engines, machines, and other equipment
• Demonstrate a positive and professional demeanor, flexibility, and effective communication skills in interactions both internally and externally
• Support service department operations by ensuring accurate, timely administrative processing
• Assist in the overall coordination and tracking of rental service activity
• Communicate effectively with customers and internal teams regarding job status and updates
• Prepare quotes and ensure work orders are closed out in a timely manner
• Help ensure compliance with all safety and environmental requirements through accurate documentation

• 1-3 years of administrative, clerical, or service coordination experience preferred
• Ability to read, analyze, and interpret documents, procedures, and schematics
• Ability to write routine reports and correspondence
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Basic math abilities including addition, subtraction, multiplication, and division
• Ability to calculate figures and amounts such as percentages and discounts
• Ability to review summary figures and identify trends relevant to areas of responsibility
• Familiarity with budgeting or cost tracking helpful but not required
• Availability to work regular business hours; occasional weekend, holiday, or evening work may be required to meet job deadlines
• Tolerance for performing detailed tasks with numerous interruptions

While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is occasionally required to stand and walk. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This employee must be able to exert 10 lbs of force frequently and 50 lbs of force on occasion. This position requires kneeling, standing, squatting, and grasping frequently.

The noise level in the work environment is usually moderate.

This position is considered a safety sensitive position.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60-1.35(c)

Equal employment opportunity, including veterans and individuals with disabilities.