Community Resource Manager; CRM

A community, not a facility. As thought leaders in the industry, we take a positive, holistic approach to senior care and encourage independence, as people are happiest when they can make their own choices. We provide opportunities for physical activity, social engagement, intellectual stimulation, spiritual involvement, and fun. We treat our residents and team members like family. This opportunity will allow you to positively impact the quality of life for over 700 seniors and their families.

We are looking for the right person to oversee the implementation of our financial systems that support the care and billing for our residents and their families, as well as the financial services we provide to our team members. We specialize in assisted living and memory care. Highgate Senior Living's mission is to help each resident live a life of purpose, and each of us plays a crucial role in doing so.

We operate communities in the western US and are seeking a dedicated Community Resource Coordinator to join our team.

If you have an established career in business management or administration, a passion for serving others, a background in financial management, and excellent decision-making skills, this may be a good opportunity for you. This full-time position includes oversight and support of daily operations across seven functional areas: human resources, payroll and benefits, software systems administration, policy and procedure implementation, recruitment and training, workplace safety, financial management, and operations administration.

The ideal candidate will be organized, detail-oriented, positive, and self-motivated. Strong communication and critical thinking skills are essential, along with excellent time management, relationship-building, persistence, flexibility, and adaptability.

• Strong organizational and communication skills
• Strategic thinking, planning, and implementation skills
• Ability to create loyalty, gain buy-in, and influence others
• Excellent customer service and problem-solving skills
• Proficiency in MS Office and ability to learn new software
• Basic financial management knowledge
• Conflict resolution and training abilities
• Experience in HR, AP, AR, payroll systems
• Knowledge of labor law, HR policies, payroll standards
• Team player with strong relationship skills
• Receptiveness to feedback and continuous improvement
• Understanding of care needs for residents with physical or cognitive support needs
• Ability to adapt to changing requirements and meet deadlines
• Willingness to learn about dementia and support residents accordingly

• Progressive experience in business roles with increasing responsibility
• Experience in senior care industry preferred
• Payroll, accounts payable/receivable, training experience
• Multi-tasking, customer service, and problem-solving experience
• Business growth and self-employment experience
• Financial management roles with attention to detail

We offer a competitive benefits package, a voice in our organization, and opportunities for growth. The starting hourly wage ranges from $24.00 to $32.00, depending on experience and qualifications. Prior senior care experience is preferred. Vaccination against COVID-19 is recommended. To learn more, please contact us.