Operations Team Leader, Post Entry

Operations Team Leader, Post Entry

Buckland has been working to help companies across the world experience global trade in a better way for over 70 years. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services.

This position is responsible for coordinating the handling of documentation and advances for clearance, monitoring and control of all entry/entry summary preparation to ensure shipments are entered in accordance with the US Federal Code of Regulations. The Operations Team Leader, Post Entry must provide the highest level of customer service to our valued customers, remain in continuous communication directly with other Team Leaders, Supervisor, and the US Operations Manager, and filter communication through to the post entry staff.

• Competitive salary, benefits package and matching retirement plan
• A friendly, collaborative work environment
• Opportunities for professional development & ongoing learning
• A chance to be part of a growing organization

• Oversee the preparation of Post Entry Submissions: PSC, 520d, Protests, 3347, and Penalty mitigations and payments.
• Deliver prompt, efficient, and professional response to all queries; ensures team is current in all customer requests.
• Assist in maintaining customers’ product databases.
• Communicate suggestions for operational improvement and assist in implementation of changes.
• Report any problems or issues directly to supervisor.
• Obtain ongoing training to increase knowledge of new customs policies and/or regulations.

• Ability to manage a group of 5 to 10 employees.
• Assist with performance evaluations for direct reports.
• Assign tasks to team members.
• Assist with training and guidance of direct reports.
• Monitor work volumes of direct reports to ensure entries are completed to customs regulations guidelines.
• Supervise team members, conduct team meetings, monitor attendance, and work schedules.

• High school diploma or equivalent.
• Certified Customs Specialist (CCS) Designation (must maintain yearly status).
• 5 years industry experience (preferred).
• Advanced MS Office knowledge, CRM software and the ability to quickly learn new applications.
• High level of organization, time management and attention to detail.
• Strong written and verbal communication skills.
• Excellent problem solving and decision-making skills.
• Knowledgeable about Customs regulations and Post Entry filing requirements.
• Able to function in a time sensitive environment.
• Must be legally eligible to work for the Company at all times.
• Valid Passport and ability and desire to occasionally travel to other offices locations in CND/USA/MX.

Buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation. Applicants do not require CAD or USA work experience but for some positions may require CAD or USA standard regulations knowledge and experience. This applies to all terms and conditions of employment, including recruitment, hiring, training, placement, promotion, compensation, transfer, leaves of absence, layoff, recall and termination.

Buckland may use artificial intelligence from time to time to screen, assess, or select applicants for employment, including for this position.

Buckland will work with and accommodate persons with disabilities throughout the entire recruitment, selection, and on-boarding process. If you require accommodation at any stage of the recruitment process, please contact Talent Acquisition at