Customer Account Associate

Are you looking to catapult your career by driving high-impact transformation with household brands? Do you crave an entrepreneurial, fast paced and engaging growth assignment working with incredible people from across the globe?

At Dreyer’s Grand Ice Cream, we are excited to start a new chapter of accelerated growth as part of Froneri – a global pure-play ice cream leader. With nearly 100 years of winning experience in the U.S, a robust portfolio of powerhouse brands that consumers know and love such as Häagen-Dazs, Drumstick, Dreyer’s/Edy’s, Skinny Cow, OREO®, Outshine and Frollies, and the backing and coaching of European-based ice cream experts, we know we have the winning recipe.

Headquartered in Walnut Creek, the Bay Area’s hub for up-and-coming food trends, our DGIC team across our offices and factories is raising the bar on all things ice cream. Our growth has been tremendous in the past few years – moving from being #2 manufacturer in market to being #1 in 2024. The brands have strong investments in marketing support, quality improvements and exciting line extensions and innovation.

DGIC has also been recognized by retail partners as the top manufacturer partner, winning the #1 position in the prestigious Advantage Award in 2024.

At the heart of our culture are four core values that guide our actions and define how we work together. We Take Ownership by staying committed from start to finish, making thoughtful decisions, and focusing our efforts on initiatives that drive growth, efficiency, and sustainability. We Do What Is Right by prioritizing transparency, setting clear roles and responsibilities, and speaking up when something doesn’t align with our values.

We Seek to Improve through continuous innovation, embracing feedback, and learning from both our successes and setbacks. And We Are Better Together by making decisions that benefit the whole organization, fostering inclusion through diverse perspectives, and treating everyone with fairness and respect. These values are not just ideals—they are the behaviors we live by every day.

We’re looking for a proactive, data-savvy professional to help fuel category growth across the club and mass channels. In this role, you’ll be the strategic right hand to our Customer Account Managers, driving execution, unlocking insights, and helping us hit ambitious sales and commercial spend targets. You’ll dive deep into analytics, support high-impact business plans, and bring new item presentations and 4P initiatives to life.

From promotional planning to forecasting and deduction management, you’ll be at the center of the action, making sure every detail is dialed in. If you thrive in a fast-paced, collaborative environment and love turning data into results, this is your kind of challenge.

Product / brand category objectives

• Identify insights and specific opportunities based on analysis of category reports generated by internal analytical systems and provide recommendations to the account team
• Partner with corporate category team to transform shopper insights and 4
  
  Ps analytics and insights into action

Forecast accuracy, sales performance targets, meeting sales goals, segmentation / resource allocation, improving customer service

• Effectively manage commercial spend in trade management software system to achieve sales volume goals and trade spend goals, including administration, record keeping, tracking and follow-up
• Collaborate with Sales Finance Manager on financial reconciliation on a monthly basis
• Responsible for timely and effective communication of customer/category and forecast information
• Create customer presentations, develop/customize category plan-based selling stories regarding assortment, new items, pricing, promotions, display/merchandising tactics, analyses and plans

Improving execution

• Participate in the development of Customer Category Business Plan(s) with customer(s). Work with customer personnel to drive the execution of the customer category plan

What experiences are key to success…