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Bilingual Bank Customer Service Customer Service Rep

Teller - Part Time Bilingual

Job in Springdale, Washington County, Arkansas, 72766, USA
Listing for: Arvest Bank Group
Full Time, Part Time position
Listed on 2026-02-28
Job specializations:
  • Customer Service/HelpDesk
    Bilingual, Bank Customer Service, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 10000 - 60000 USD Yearly USD 10000.00 60000.00 YEAR
Job Description & How to Apply Below
Position: Teller - Part Time Bilingual - 16626

Position is located at 3263 E Robinson Ave, Springdale, AR.

Position requires availability Tuesdays and Thursdays from 9:15 am to 6:15 pm and every Saturday from 8:30 am to 1:15 pm with the ability to work additional hours as needed.

Bilingual English/Spanish language fluency skills are preferred.

Pay is based on a number of factors including the successful candidate’s job‑related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit

SUMMARY

Under the supervision and guidance of the assigned manager the Teller accepts and processes transactions from the bank’s customers by personal contact, mail, and night deposit. The incumbent identifies customer needs and refers them to product specialists. The Teller gains knowledge of other areas in the bank and by cross‑training to provide an expected level of exceptional customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Contribute to achievement of branch sales goals by engaging customers in discovery conversations to determine their product needs and referring customers to the appropriate product specialists.
  • Deliver consistent exceptional customer service by displaying sincere, outgoing, and aggressive friendliness. Smiling, acknowledging every customer, introducing yourself, making eye contact, and thanking the customer are all examples.
  • Accurately accept and process customer teller transactions. Adhere to bank policies and procedures, including customer identification program.
  • Cash checks and withdrawals up to authorized limits; request authorization for transactions above assigned limits. Process branch and/or teller capture.
  • Prepare daily settlements of teller cash and proof transactions.
  • Using customer focused skills, explain policies and procedures to customers as applicable.
  • Balance cash drawer to transactions daily.
  • May open new accounts if successfully completed FSR training.
  • Understand and comply with bank policy, laws, regulations, and the bank’s BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.
    • TEAM

    ACCOUNTABILITIES
  • Support and uphold the Arvest Mission Statement.
  • Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
  • Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
  • Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the bank’s overall operation.
  • Promote professionalism at all times.
    • QUALIFICATION REQUIREMENTS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

    EDUCATION and/or EXPERIENCE
    • High school diploma or general education degree (GED) required.
    • Sales experience, cash handling, customer service, bank, or other financial service provider experience preferred.
    OTHER

    SKILLS AND ABILITIES
    • Must be able to arrive at work on time, work on site and have regular work attendance
    • Must be able to work cooperatively with other co‑workers regardless of personality, presence or communication style
    • Must be able to provide cordial customer service regardless of customer personality, presence or communication style

      Must be able to perform several tasks at once
    • Must be able to work in a stressful atmosphere
    • Must be able to rotate job tasks
    • Must be able to occasionally work overtime
    • Must be able to greet others cordially
    • Must be able to coordinate multiple and changing priorities
    • Must be able to verbally communicate with all other associates
    • Must be able to operate telephone, scanner, copier and FAX machines
    • Must be…
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