Advisor HR - Pine Bluff, AR

Overview

MUST SIT IN PINE BLUFF, AR. NO REMOTE WORK. Shift: 12:00 PM – 8:30 PM.

Job Profile

Summary:

This position provides process and transactional support for HR systems and processes, serving as the first point of contact for users through case management (via Service Now), chat, and phone support. Responsibilities include managing high-volume walk-up support, incoming support calls routed to the People Operations team, resolving first-level support requests, and handling related tasks. Processes include intake data, updating team members' personal information, HR system navigation, and LOA support/navigation.

The role monitors HR inboxes and escalates issues to the appropriate team, including Centers of Excellence, Directors HR, or Leadership.

• Receives and provides basic navigation support for routine correspondence following established procedures (e.g., address changes, application support, background check corrections and employee self-service support).
• Review and update key business processes and general master data components.
• Collaborate with the People Operations team to achieve faster support service level agreements and meet department KPIs.

• Education:
  
  Bachelor’s degree or equivalent combination of education and experience
• Experience:
  
  2+ years relevant customer support role and past data entry experience
• Computer
  
  Skills:
  
  Proficient in Microsoft Excel, Word, and PowerPoint; ability to generate simple letters, spreadsheets, and simple data output; understanding of HR systems and processes is a plus
• Communication
  
  Skills:
  
  Excellent verbal and written communication; ability to interact with a broad range of end users
• Special
  
  Skills:
  
  Strong customer service, analytical and troubleshooting skills; detail-oriented; able to work in a fast-paced environment; capable of multi-tasking; strong interpersonal skills; sound judgment; ability to locate data quickly and deliver high-quality, timely work; team player. Familiarity with SAP/HR and Workday is valued but not required.
• Supervisory:
  No
• Travel:
  No travel

• Relocation Assistance Eligible:
  No
• Work Shift:
  
  2nd Shift (United States of America)
• Pay Range: $20.67 - $35.10
• Incentives:
  
  Annual Incentive Plan - No;
  Long-Term Incentive Plan - No
• Background checks:
  Some roles require background checks with documentation if offered
• Equal Opportunity:
  Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability, or veteran status.
• CCPA Notice:
  California residents can read our CCPA Job Applicant Notice for information on data collection.