Guest Experience Team Member

Job Summary

The Guest Experience Associate (Tier
1) reports directly to the Guest Experience Manager and indirectly to the Guest Experience Associates – Shift Leads (Tier
2). This position will ensure excellent customer service and safety of the Gym, Ice Rink, Basketball court, and Fitness Center patrons, accommodate guests’ needs, and identify facility and equipment needs. The work may require flexible working hours that include evening and weekend responsibilities. Must be an energetic, customer‑oriented team player.

• Greet guests and patrons as they approach (within 10’) and be attentive to their inquiries both over the phone and in person, and respond to their needs in an appropriate, friendly, and helpful manner.
• Operate the telephone system efficiently and accurately. Field questions about facility operation, including hours, prices, program & event information and/or transfer to the appropriate person as needed.
• Communicate any specific issues (maintenance, housekeeping, security) effectively with supervisors or managers via two‑way radio, telephone, or in person as needed.
• Directly monitor entry and use of assigned area of responsibility to insure proper entry of facilities requiring members to check in and visitors to pay day fees.
• Directly monitor use of assigned area of responsibility to ensure safety and compliance of Jones Center policies and procedures.
• Be attentive to needs of users, monitor the condition of equipment and note equipment maintenance needs. Clean and inspect equipment as necessary or as directed by the supervisor and report any unsafe conditions to the supervisor.
• Know our Emergency Action Plan procedures for assigned area and be able to recognize and respond quickly and appropriately to any medical emergency.
• Become proficient with various aspects of operating and scheduling software to process point‑of‑sale transactions, visit check‑ins, register participants in recreation programs, navigate activity inquiries, and execute reports as needed.
• Establish and maintain effective working relationships with management, including the Recreation, Fitness, & Guest Services managers, and Customer Experience team staff.
• Assist with event set‑ups and room flips.
• Maintain and uphold the policies and procedures of the Jones Center.
• Perform other duties as assigned.

• Good communication skills.
• A motivated and enthusiastic team player.
• Excellent interpersonal and customer service skills.
• Excellent prioritization and problem‑solving skills.
• Ability to keep and record accurate equipment logs.
• A valid driver’s license and a good driving record.
• Must work independently with little supervision and be flexible with job responsibilities.

• High School or equivalent.
• A minimum of 1 year of customer service experience.
• CPR/AED/FA certification.

• Ability to remain stationary, occasionally standing or sitting for prolonged periods.
• Occasionally, the ability to lift 25 pounds is required. If the position necessitates lifting more than 25 pounds, please collaborate with a co‑worker or supervisor to assist with the heavier lifting.

The Jones Center is an equal opportunity employer with a commitment to diversity. Women, minorities and individuals with disabilities are encouraged to apply. We offer a competitive salary based upon experience plus a comprehensive benefits package.