Advisor HR - Claremont, NC

MUST SIT IN CLAREMONT, NC (NO REMOTE WORK). This position provides process and transactional support for HR systems and processes, serving as the first point of contact for users through case management (via Service Now), chat, and phone support. Responsibilities include managing high volume walk‑up support, handling incoming support calls routed to the People Operations team, resolving first‑level support requests, and performing tasks such as intake data entry, updating team members’ personal information, HR system navigation, and LOA support.

The role monitors HR inboxes and either responds directly or escalates issues to the appropriate team, including Centers of Excellence, Directors, HR, or Leadership.

• Manage high volume walk‑up support and incoming support calls routed to People Operations.
• Receive and provide basic navigation support for routine correspondence following established procedures (e.g., address changes, application support, background check corrections, and employee self‑service support).
• Review and update key business processes and general master data components.
• Collaborate with the People Operations team to meet faster support service level agreements and key performance indicators.

• Education:
  
  Bachelor’s degree or equivalent combination of education and experience.
• Experience:
  
  2+ years in a customer support role and prior data entry experience.
• Computer
  
  Skills:
  
  Intermediate skills in generating letters, spreadsheets, or simple graphics; proficiency in Microsoft Excel, Word, and PowerPoint. Understanding of HR systems and processes is a plus.
• Communication
  
  Skills:
  
  Excellent verbal and written communication; ability to interact with a broad range of end users and provide outstanding support.
• Special
  
  Skills:
  
  Strong customer service orientation, basic analytical and troubleshooting abilities, planning and organizational skills, attention to detail, and teamwork. Must thrive in a fast‑paced, multi‑tasking environment; strong interpersonal skills; quick issue analysis and decisive action under limited time constraints; passion for learning. Familiarity with SAP/HR and Workday is not required but highly valued. Team player.
• Supervisory:
  No.
• Travel:
  No.
• Relocation Assistance Eligible:
  No.
• Background Check:
  Certain roles at Tyson require a background check. If offered a position that requires one, additional documentation will be provided after an offer has been extended.

• Work Shift:
  
  1st Shift (United States of America)
• Pay Range/Rate: $20.67 - $35.10
• Annual Incentive Plan:
  No
• Long‑Term Incentive Plan:
  No

Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability, or veteran status.