Retail Banker

Summary

First Security Bank is seeking a professional, energetic, and team-oriented individual to join our team as a Retail Banker! If you are passionate about serving our Arkansas communities and want to be part of a dynamic, service-driven team, we encourage you to apply!

• High School Diploma or GED completion by the end of your graduating year is required.
• Bilingual speaking (full professional proficiency) in Spanish/English preferred.
• 1 - 2 years post-secondary education and/or cash handling, customer service, relevant banking, or professional experience preferred.
• Position will begin as a Retail Banker with the intent of promotion to Retail Banking Specialist as skills are mastered.
• Proficiency with Outlook, Word, Excel, typing, 10-key, and utilization of the internet is required.
• Commitment to demonstrating First Security's Core 5 values with customers and coworkers.

Regularly scheduled hours per week: 40+ hours. Monday through Friday: 7:30 am – 6:00 pm. Saturday: 8:30 am – 12:30 pm (typically one per month). Extended hours may be required.

• Process a variety of customer transactions, including deposits, withdrawals, loan payments, cash advances, cashier's checks, and cashing checks while following all identification and retail policies and procedures.
• Verify checks, identify counterfeit currency, and review all transactions for accuracy.
• Identify fraudulent transactions and review concerns with management; become well-informed on new suspicious activities.
• Complete Currency Transaction Reports (CTR) and Suspicious Activity, Identity Theft, and Red Flag (SIRF) as needed. Report any suspicious or fraudulent activity to the Bank Secrecy Act Officer.
• Maintain and balance cash drawers, process vault currency, process proof work accordingly, manage coin and currency supplies, and assist with night, mail, and ATM deposits; balance the ATM and main vault as needed.
• Inform management of any problems, concerns, or outages. Assist with research and help resolve discrepancies.
• Complete special requests such as redeeming savings bonds, managing safe-deposit box access, and providing account printouts, research, copies, and referrals.
• Maintain security through proper opening/closing and vault procedures.
• Promote bank products, refer customers when necessary, and provide support to internal staff and management. Deliver quality service, respond to in-person and telephone inquiries, assist with unusual transactions, and address complex customer questions.
• Protect all customer information and bank operations through strict confidentiality.
• Operate computer software and equipment, telephone, scanner, and copier, and develop proficiency with internal banking systems.
• Maintain reliable transportation, punctual attendance, and the ability to work on-site with occasional extended hours when necessary.
• Attend various retail training classes and perform additional duties as assigned by management.

• Build consumer and business customer profiles as needed.
• Process debit card requests and handle debit card disputes.
• Assist customers with account updates, including name and address changes, identification updates, maintenance issues, reconciliation, and complaints.
• Opening/Closing Accounts.
• Obtain training and become proficient in executing wire transfers.
• Order checks and exchange foreign currency.

None.

Foster a culture that values high ethical conduct, critical thinking, problem-solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback that generates trust.

Possess sufficient mobility to work in a standard office setting. Perform repetitive hand, arm, wrist, and finger movements while handling currency, documents, and/or office equipment. Substantial time may be spent on the telephone, operating computers, reaching, sitting, and/or standing while occasionally stooping, kneeling, or crouching. The employee must have the ability to speak and hear well enough to carry on…