Customer Service Coordinator

Overview

• Client is currently searching for a Customer Service Coordinator to join our team based in Springdale, AR. This is a temporary position requiring a 12‑month commitment, with potential for hire upon successful completion.
• At Client, we take pride in our work and our innovative products and technologies that advance sustainable solutions for a better world. We strive to create a safe, inclusive, and collaborative workplace with competitive benefits, development opportunities and a culture that values and rewards employees at all levels of the organization.

• Client, a global leader in architectural aluminum systems and products, is looking for a Customer Service Coordinator to join our energetic and innovative team! As a Customer Service Coordinator (CSC), you'll be at the heart of our operations, handling order processing, coordinating with various departments to resolve issues, and contributing to our reputation for excellence. Under the general direction of the CSC Supervisor, your primary responsibility will be to review and enter customer purchase orders using proprietary software.
  
  Your role is key in building and maintaining strong relationships with our customers.

• Order Processing and Order Management.
• Review customer orders and purchases.
• Coordinate order status – placing an order in Estimating, Order Entry, and Takeoff statuses.
• Send orders to manufacturing based on standard practices.
• Work with our ordering system and release orders to manufacturing.
• Adjust prices based on established guidelines.
• Interact with customers and Sales Representatives.
• Work with customers on processing, scheduling, order changes, product issues, and customer claims.
• Utilize or develop knowledge of product and price book.
• Interact and coordinate with internal resources on projects.

• Competent computer skills, including data entry and proficiency in Microsoft Office (Excel, Access, Outlook).
• Customer service skills with prompt response time and documentation.
• Excellent time management, organization, and attention to detail.
• Ability to work in a team environment in a professional office setting.
• Exceptional verbal and written communication skills, including the ability to follow written and verbal instructions.
• Self‑starter who can multi‑task and excel in a fast‑paced environment with deadlines.
• Construction or architectural industry experience is a plus.

Required

• High School diploma or equivalent (G.E.D.) from an accredited institution.
• Minimum of 2 years’ work experience in a customer service role.

Preferred

• Associate’s degree from an accredited institution.
• Commercial or residential construction industry experience.

Location: 600 Kawneer Dr, Springdale, AR 72764

Schedule: Monday – Friday, 40 hours per week (8 hours per day)

Pay Range: $18.00 – $21.00 per hour

Job Type: Full‑time, Contract, Long Term