Director of Treasury Management Operations and Support

Director of Treasury Management Operations and Support Locations

Any Location, AR

Full Time Salary

Employee

On Site

The Director of Treasury Management Operations and Support position is responsible for overseeing the day‑to‑day activities of the Treasury Management Support Department which focuses on supporting Treasury Management Customers and Products. The Director of Treasury Management Operations and Support leads their team by example in providing exceptional customer service in all aspects of the position. The position is responsible to make sure they are knowledgeable and that their team is also knowledgeable in the following areas: answering customer questions, providing support, setting up new services, and providing ongoing maintenance for Treasury Management customers on products including but not limited to Business Deposit Products, Business Digital Banking, Multiple User, Mobile Banking, Mobile Deposit Capture, Business Bill Pay, Business Debit Card, ACH, Wires, Positive Pay, Remote Deposit Capture, Zero Balance Accounts, Account Reconciliation, ICSSweep, CDARS, and any future banking products.

The Director of Treasury Management Operations and Support is a subject matter expert in all of these products and the technology surrounding them. The Director of Treasury Management Operations and Support also oversees necessary reporting, compliance, and risk management responsibilities associated with these products including completing required compliance testing. The incumbent is required to ensure the Treasury Management Support Department follows the Bank’s established policies and procedures relating to information technology and customer information security.

The position requires working with confidential Bank and customer information on a daily basis and regularly driving a motorized vehicle to various Bank locations and other job‑related functions.

To perform this job successfully, an individual must be able to perform each of the following essential duties satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position:

• Ensure that the Treasury Management Support Department consistently provides exceptional customer service to both internal and external customers at all times while following the established customer service program. Model these behaviors, coach the team for improvement, and lead by example in assisting internal and external customers, as well as also assisting the customer care team with daily duties as needed.
• Work closely with the Treasury Management Sales Team and Manager to ensure open communication and coordination in accomplishing Bank business goals and to expand customer base in the designated area.
• Represent the Bank in a professional manner at all times while performing duties.
• Ensure the Treasury Management Support Department follows established policies and procedures as to confidential Bank and customer information to minimize risk to the Bank at all times. Ensure that the Department maintains the privacy and confidentiality of customer information.
• Make certain the Department follows appropriate compliance and audit guidelines for Treasury Management Products. Ensures compliance testing is current, accurate, and complete.
• Serve as a subject matter expert in performing a wide variety of maintenance functions related to Treasury Management Products on a multitude of systems and programs. Ensure team is trained on all necessary functions.
• Ensure team stays up to date with changes impacting customers and communicates with Business Development Team. Stay current on Treasury Management product offerings and pricing. Work together with Sales Team to make certain that customers and appropriate internal stakeholders are communicated with appropriately, always protecting confidential Bank and customer information.
• Organize processes and procedures for efficiency to provide superior customer service and other Bank services.
• Exercise independent judgment, maintain dual control, and review required…