Physician Scheduler, PRN

Physician Scheduler, PRN

Highlands Oncology Group
3901 Parkway Circle, Springdale, AR 72762

Job Summary: Physician Schedulers are responsible for maintaining multiple physician schedules by greeting, instructing, directing, scheduling internal appointments, and helping coordinate external appointments for patients and their representatives.

• Thoroughly carries out Physician’s Orders as primary oversight for provider’s schedule (reschedule, cancellations, blocking, labs, chemo, etc.)
• Assist with new patient paperwork, patient updates and insurance information.
• Instruct/remind patients of scheduled appointments.
• Collect patient payments and reconcile daily cash collections.
• Answers telephone, screen calls, takes messages, and provides information in accordance with established procedures.
• Maintains neat work and waiting areas.
• Timely corresponds to emails, phone calls, and IM messages and triage tickets.
• Routinely address patients/family members questions and concerns regarding medical procedures and policies by providing information to patients regarding preparation for diagnostics and other upcoming appointments.
• Attend required staff meetings.
• Additional duties as assigned.

• Multi-tasker, detail-oriented, possess strong customer service skills with the ability to keep up in a fast-paced environment, and extremely flexible.
• Strong computer, problem solving, and organizational skills.
• Ability to work within a team environment.
• Excellent verbal communication, interpersonal, and telephone skills.
• Ability to handle heavy phone volume.
• Ability to work in a fast-paced Oncology clinic.
• Required to be onsite to fulfill job duties.
• This job requires the use of machines and equipment located onsite.
• Must be able to interact and provide services to patients and employees.

• High School Diploma
• 1 year of Oncology experience preferred.
• 1-2 years of medical terminology and healthcare experience preferred.

• Sitting for prolonged periods of time at a desk.
• Computer use that requires visual acuity, typing, use of mouse/keyboard, and staring at a screen for extended periods of time.
• Occasionally lifting objects of up to 25 pounds such as files, office supplies, assisting patients when needed, etc.
• Walking and standing for continuous periods around the office or clinic as needed.
• Fine motor skills for tasks like typing, writing, handling small objects or equipment and materials.

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
• Due to the nature of our business and the use of radiation and hazardous chemicals, it is imperative that all employees foster a culture and environment of safety.
• Safety Sensitive:
  In accordance with Arkansas code this position is designated as a safety sensitive position wherein the employee performing the job duties under the influence may constitute a threat to health or safety.

Highlands offers a full suite of benefits for full-time staff that includes those listed below and many more!

• Certified a Great Place to Work!