IT Help Desk Support - Part Time; Shift Vary

IT Help Desk Support - Part Time (Shift Vary) page is loaded## IT Help Desk Support - Part Time (Shift Vary) locations:
AR Hot Springs time type:
Part time posted on:
Posted Todayjob requisition :
R3002##
*** Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.
*** We are currently seeking a talented individual to become an IT Help Desk Support.  An individual could be successful if they possess the following.
** ESSENTIAL DUTIES AND RESPONSIBILITIES
** Under general supervision, provide technical software, and hardware problem resolution to all end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a help desk environment; clearly communicate technical solutions in a user-friendly, professional manner; pass more complex end-user problems on;
Documents, Tracks and Monitors all computer system work requests through the use of the ticket tracking software to ensure a timely resolution to end-users.
* Answers and problem-solves help desk tickets by email, phone or other forms of communication.
* Communicate with technology users and staff to understand, identify, document, and resolve problems; escalating where necessary
* Communicates in a friendly manner all pertinent information in a timely and accurate fashion. Uses department resources to locate answers for end-users.
* Coordinates timely repair of computer equipment covered by third-party vendor maintenance agreements.
* Document, Tracks and Monitors all computer system work orders through the ticket tracking software, including detail information about the issue/problem and a complete resolution to the issue/problem.
* Install and perform minor repairs to hardware, software or peripheral equipment following design or installation specifications.
* Installs, configures, maintains, and troubleshoots a wide range of software and hardware used throughout casino operations.
* Investigates appropriate areas of potential problems, investigates error messages and determines resolution
* Maintains up-to-date expertise in the operation and application of the casino standard computer software and a working knowledge of a wide variety of commonly used hardware and software.
* Performs hardware/software upgrades to computer equipment as needed.
* Responds to user requests for service and determines nature and extent of support needed.
* Sets up equipment for team member use, insuring proper installation of cables and software.
* Support basic Microsoft related technologies such as Windows Server, Exchange, SharePoint, Office, etc.
* Tags assets, set up, and assists in the configuration of new and used end-user computers hardware/software including peripherals.
* Trains users in use of hardware and software
* Transport, adjust, clean and install/configure computing and related equipment. Maintain inventory of all equipment Provide computer troubleshooting and maintenance.
* Via telephone or In-person; identifies, diagnoses, and resolves issues for end-users having computer software or hardware issues; communicates solutions to the end-users
* Maintain strict confidentiality
* Ensures cleanliness of assigned area, reporting issues to supervisor
* Calmly, tactfully and professionally handle complaints and concerns, assisting resolution whenever possible, directing to supervisor when not able to assist
* Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests.
* Regular punctual attendance
* Ability to work required overtime
* Performs other duties as assigned.
** QUALIFICATION REQUIREMENTS
** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
* Minimum of 2+ years…