Telehealth & AV Systems Analyst II

arkansas children's is a tobacco free workplace. Flu vaccines are required. Arkansas children's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.

current employees: please apply via the internal career site by logging into your workday account () and search the “find jobs” report.

day shift

full time

cc017685 telehealth

monday to friday, 7:30 a.m. To 4:30 p.m.

the telehealth & av systems analyst ii serves as an application specialist who uses a moderate level of knowledge and experience in clinical, financial, or information technology to develop, establish, and maintain computer application solutions. Collaborates with customers, vendors, and other it professionals to meet challenges to maximize efficiency and achieve quality outcomes. Uses a solid understanding of system integration to ensure that other systems and modules will work in harmony with their supported applications.

Completes more complex work assignments that are multi-disciplinary, multi-application oriented, and may require new and unique approaches with a varied group of people.

• this position includes on-call responsibilities and requires the ability to report on campus within approximately 45 minutes to address urgent technical and audiovisual issues that impact clinical and operational functions.

bachelors degree or equivalent experience

related field - 2 years of experience

is - direct_2 years healthcare environment

must obtain within one year - must obtain within one year

application certifications specific to assigned roles

• works closely with users to provide a stable and reliable system and maintaining a high level of customer service.
• provides timely and courteous end user support.
• acts as the second level of support for the applications assigned.
• assists trainers in the development of training material related to supported applications.
• performs in-depth analysis, troubleshooting, and root cause analysis of complex system issues and uses critical thinking and resources to solve application issues.
• analyzes and tests new functionality in releases to determine application viability and integrity.
• provides regular maintenance to navigators, flow sheets, and all other application components.
• maintains appropriate system documentation and audits.
• provides on-site and phone support as necessary.
• adheres to change control process.
• communicates with customers, peers, and supervisors to provide status of current projects or problems.
• attends and engages in department meetings.
• assists vendors and 3rd party resources with needs related to supported applications.
• may require valid driver's license and insurance if role requires.
• may require maintenance of inventory records pertaining to equipment location, repair and maintenance.
• performs other duties as assigned.