Service Manager - Networking Services; Onsite

Job Details

The Service Manager is a key member of the IT team responsible for managing and overseeing the delivery of IT services to internal stakeholders and customers. They play a critical role in ensuring the smooth operation of IT systems, managing service level agreements, and providing excellent customer service and support.

• Manage and oversee the delivery of IT services, ensuring adherence to service level agreements (SLAs) and customer satisfaction.
• Develop and maintain IT service management processes, including incident management, problem management, change management, and service request fulfillment.
• Monitor and analyze service performance metrics, identify areas for improvement, and implement corrective actions to enhance service quality.
• Collaborate with cross-functional teams to identify and implement service improvement initiatives, ensuring alignment with business objectives.
• Manage and prioritize service requests, incidents, and problems, ensuring timely resolution and minimal disruption to business operations.
• Provide leadership and guidance to the IT support team, fostering a customer‑centric and service‑oriented culture.
• Participate in regular service reviews with stakeholders to gather feedback, address concerns, and identify opportunities for service enhancement.
• Ensure the adherence to service documentation, including standard operating procedures, knowledge base articles, and service catalogs.
• Perform other assigned job‑related duties that align with our organization’s vision, mission, and values and fall within your scope of practice.

• Education:
  
  Bachelor's Degree or relevant experience.
• Preferred Certification(s):
  Any relevant IT Certification.
• Experience:
  
  3+ years of relevant and practical experience.

• Proficiency in cloud platforms such as AWS, Azure, or Google Cloud.
• Strong knowledge of networking, virtualization, and storage technologies.
• Experience with automation tools and scripting languages (e.g., Ansible, Terraform, Python, Bash).
• Familiarity with containerization technologies (e.g., Docker, Kubernetes).
• Understanding of security best practices and compliance requirements.

• Communication:
  Effective communication skills, both written and verbal.
• Teamwork:
  Ability to work collaboratively in a team environment.
• Problem‑solving:
  Strong problem‑solving and analytical skills.
• Time Management:
  Time management and prioritization abilities.
• Customer Focus:
  Customer service orientation.
• Relationship Management:
  Ability to manage stakeholder relationships.
• Adaptability:
  Flexibility to handle changing priorities and workloads.
• Conflict Resolution:
  Basic ability to mediate and resolve conflicts within the team.

• Not eligible for visa sponsorship now or in the future.
• Not eligible for relocation assistance.
• Relocation Assistance Eligible:
  No.
• Work Shift:
  
  1ST SHIFT (United States of America).
• Hourly Applicants Only – Must complete the task after submitting your application to provide additional information to be considered for employment.
• Background checks may be required for certain roles.

Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more.