Advisor HR - Finney

Job Details:

MUST SIT AT FINNEY NO REMOTE WORK HOURS 1:30pm - 10:30pm

Job Profile

Summary:

This position will provide process and transactional support for HR systems and processes, serving as the first point of contact for users through case management (via Service Now), chat, and phone support. Responsibilities include managing high volume walk‑up support, incoming support calls routed to the People Operations team, resolving first‑level support requests, and handling other related tasks as needed. Processes include intake data, updating team members’ personal information, HR system navigation, LOA support and navigation.

The role also monitors HR inboxes and responds directly or escalates issues to the appropriate team, including Centers of Excellence, Directors HR, or Leadership.

• Receive and provide basic navigation support for routine correspondence following established procedures (e.g., address changes, application support, background check corrections, and employee self‑service support)
• Review and update key business processes and general master data components
• Collaborate with the People Operations team to achieve faster support service level agreements that ensure department key performance indicators are met

• Education:
  
  Bachelor’s degree or equivalent combination of education and experience
• Experience:
  
  2+ years relevant customer support role and past data entry experience
• Computer
  
  Skills:
  
  Intermediate computer skills including generating simple letters, spreadsheets, and/or graphics for personal business use or creating simple queries and simply formatted data output. Must be proficient in Microsoft Excel, Word, and PowerPoint. Understanding of HR systems and processes is a plus.
• Communication
  
  Skills:
  
  Ability to interact with and communicate to a broad range of end users, providing excellent support. Requires excellent verbal and written communication skills.
• Special
  
  Skills:
  
  Must possess excellent customer service, basic analytical and trouble‑shooter skills, planning and organizational skills. Must be detail‑oriented, work well in a team environment, and able to work in a fast‑paced environment. Must be able to multi‑task when applicable. Strong interpersonal skills, particularly as it relates to working effectively with others and building successful relationships throughout the organization. Excellent judgement and proven ability to analyze issues quickly and take appropriate action under limited time constraints.
  
  Perseveres to locate necessary data quickly to support customer resolution; consistently delivers high‑quality, timely work resulting in highly satisfied customers; passion for learning; familiarity with SAP/HR and Workday not required but highly valued; and team player.
• Supervisory:
  No
• Travel:
  No travel

Relocation Assistance Eligible: No

Work Shift: 2ND SHIFT (United States)

Pay Range/Rate: $20.67 - $35.10

Salary may include shift differentials, overtime, and other incentives. Pay is just one part of Tyson’s total compensation package.

Background checks may be required. If you are offered a position that requires a background check, you will be provided additional documentation to complete once an offer has been extended.

Successful candidates must be willing and able to perform the physical requirements of the job with or without a reasonable accommodation.

Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability, or veteran status.

CCPA Notice:
If you are a California resident and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CCPA Job Applicant Notice at Collection, .