IT Support Engineer

At Pediatrics Plus, we are looking for an IT Support Engineer to join our team! Pediatrics Plus is a specialized pediatric healthcare provider. We are committed to helping children succeed in all stages of life through evidence-based therapy and education, diagnostic services, state-of-the-art facilities, specialized equipment, family support, and community investment.

• Competitive Pay
• Paid Time Off
• Medical, Dental, & Vision Insurance
• State of the Art Facilities & Technology

• Set ups, configures, maintains, and troubleshoots computers, monitors, printers, mobile devices, and other technology equipment.
• Diagnoses and resolves hardware and peripheral issues.
• Assists with deployment and replacement of technology equipment.

• Troubleshoots Microsoft applications, operating systems, remote access, and other business applications.
• Manages users, passwords, permissions, and basic configurations in Active Directory and Microsoft 365.
• Installs, configures, updates, and troubleshoots software applications.
• Provides technical assistance to team members both remotely and onsite.

• Troubleshoots common network and connectivity issues.
• Assists with wireless, printer, and network troubleshooting.
• Escalates more complex server, network, security, and infrastructure issues to the appropriate IT team member.
• Assists senior IT staff and outside providers with system maintenance and technology projects.

• Tracks, prioritizes, monitors, and resolves tickets in the ticketing system.
• Handles technical issues independently when within the scope of the role.
• Recognizes when an issue requires escalation and communicates relevant information to the appropriate resource.
• Provides excellent customer service and communicates technical information clearly to non-technical team members.

• Regularly travels to Pediatrics Plus locations within approximately a two-hour driving radius to provide onsite IT support.
• Responds to technology issues that require onsite troubleshooting and resolution.
• Conducts proactive visits to Pediatrics Plus locations to identify and address potential technology issues before they impact operations.
• Installs, configures, replaces, and troubleshoots computers, printers, network-connected devices, and other technology equipment at Pediatrics Plus locations.
• Builds strong working relationships with leadership and team members and serve as a trusted onsite IT resource.
• Coordinates with other IT team members and outside providers when issues require additional technical expertise.
• Documents work performed, equipment changes, and unresolved issues following site visits.

• Tracks and monitors technology inventory.
• Maintains accurate documentation of equipment, systems, and common support procedures.
• Assists with new team member technology setup and team member offboarding.
• Identifies recurring technical issues and recommends practical improvements.
• Communicates effectively with outside contractors and technology providers.

• Upholds and incorporates the core values, mission, and philosophy of Pediatrics Plus into all job responsibilities.
• Participates in one-on-one meetings with leader.
• Works collaboratively with other members of the IT team and departments throughout the company.
• Performs other related and non-related duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong technical troubleshooting and problem-solving skills.
• Ability to independently resolve common hardware, software, user account, and connectivity issues.
• Working knowledge of Windows operating systems and Microsoft applications.
• Basic understanding of Active Directory, Microsoft 365, networking, and server environments.
• Ability to recognize when an issue should be escalated to a more senior technical resource.
• Strong organizational skills with attention to detail and accuracy.
• Ability to manage multiple support requests and prioritize work appropriately.
• Ability to independently manage a schedule that includes both planned location visits and unplanned/reactive support needs.
• Strong customer service skills and ability to work effectively with non-technical team members.
• Ability to communicate effectively and professionally with a wide variety of