Service Manager

Job Details

Tyson Foods, Inc. has an opening for Staff Service Manager in Springdale, AR. Plan, coordinate, and oversee Unix infrastructure service delivery across on-premises and cloud environments; lead, guide, and coordinate a team of Unix service professionals; manage projects related to system lifecycle activities, including upgrades, maintenance, and disaster recovery; oversee service operations supporting business-critical enterprise environments, including manufacturing systems; manage incident, problem, and change management processes to ensure timely resolution and minimal business impact;

ensure compliance with service level agreements (SLAs) and operational standards; conduct root cause analysis and drive continuous service improvement initiatives; develop and manage budgets, forecasts, and vendor relationships related to Unix infrastructure services; ensure compliance with audit and regulatory requirements, including SOX; monitor service performance metrics and report on trends and improvements; collaborate with business stakeholders to align infrastructure services with organizational needs;

and, apply IT service management and ITIL practices to support reliable and efficient service delivery.

Requires a Bachelor's degree or foreign equivalent in Computer Science, Electronics Engineering, Information Technology, or a related field, followed by five (5) years of progressive experience in the position offered or related position, including experience designing, supporting, and managing enterprise-scale infrastructure across multiple cloud platforms, including Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure.

• Managing enterprise Linux and Unix operating systems, including RHEL, SUSE, Oracle Linux, AIX, and related lifecycle management tools such as Red Hat Satellite and SUSE Manager;
• Implementing and maintaining infrastructure automation using Terraform, Ansible Automation Platform, and AWS Cloud Formation to support scalable, repeatable infrastructure deployments;
• Implementing and maintaining enterprise monitoring and logging solutions using Splunk, Nagios, and cloud-native monitoring tools such as AWS Cloud Watch to ensure system availability and performance;
• Designing, testing, and supporting disaster recovery solutions using tools such as AWS Elastic Disaster Recovery in large-scale enterprise environments as well as Zerto and backup recoveries;
• Managing software license compliance and usage metrics using IBM License Metric Tool (ILMT) and supporting infrastructure vendor platforms, including IBM pSeries and Dell enterprise systems.

• Paid time off
• 401(k) plans
• Affordable health, life, dental, vision and prescription drug benefits

Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

Certain roles at Tyson require background checks. If you are offered a position that requires a background check you will be provided additional documentation to complete once an offer has been extended.

Work Shift:

1ST SHIFT (United States of America)

Relocation Assistance Eligible:

No