Director, Franchise Operations

WHAT’S BREWING IN THIS ROLE...

The Director of Franchise Operations is responsible for leading the operational performance, growth, and profitability of the company's franchise network. This role partners closely with franchise owners and internal stakeholders to ensure consistent execution of brand standards, operational excellence, customer experience, and financial performance across all franchise locations.

The Director serves as a strategic leader, coach, and business consultant to franchisees while driving system-wide initiatives that support long-term growth. This role is ideal for a strategic operations leader who can balance franchisee partnership, operational excellence, and business growth while maintaining a consistent and scalable beverage brand experience across a growing franchise system.

• Lead and oversee the operational performance of all franchise locations within assigned territories.
• Develop and implement operational strategies that improve profitability, guest satisfaction, and franchisee success.
• Ensure consistent execution of company standards, operating procedures, and brand guidelines.
• Conduct regular business reviews with franchise owners and management teams.
• Monitor key performance indicators (KPIs) and drive corrective action plans when necessary.

• Serve as the primary operational advisor for franchise owners.
• Provide coaching, training, and business consultation to franchisees and their leadership teams.
• Support franchisees in areas including sales growth, labor management, inventory control, and cost optimization.
• Identify best practices and facilitate knowledge-sharing across the franchise network.
• Build strong relationships that foster collaboration and long-term franchise success.

• Ensure compliance with operational standards, beverage quality specifications, safety protocols, and customer service expectations.
• Lead operational audits and compliance reviews.
• Address operational deficiencies and develop improvement plans with franchise operators.
• Partner with Quality Assurance and Training teams to maintain consistent guest experiences across all locations.

• Support franchise development initiatives and market expansion plans.
• Lead operational readiness efforts for new franchise openings.
• Coordinate training, onboarding, and launch activities for new franchisees.
• Ensure successful execution of grand opening plans and post-opening support programs.

• Analyze operational and financial performance metrics, including:
• Revenue growth
• Same-store sales
• Labor costs
• Cost of goods sold (COGS)
• Customer satisfaction scores
• Operational compliance metrics
• Develop action plans to improve underperforming locations.
• Partner with franchisees to establish and achieve annual business objectives.

• Collaborate with Marketing, Training, Supply Chain, Product Innovation, Finance, and Franchise Development teams.
• Provide field insights to support new product launches and operational initiatives.
• Participate in strategic planning and system-wide operational improvement projects.
• 5+ years of multi-unit operations leadership experience within franchised beverage, restaurant, retail, or hospitality environments.
• 5+ years managing franchise relationships and supporting franchise business growth.
• Proven success leading geographically dispersed teams.
• Experience with high-growth consumer brands preferred.

• Strong franchise relationship management skills.
• Deep understanding of unit-level economics and financial analysis.
• Excellent leadership, coaching, and influencing abilities.
• Strong project management and organizational skills.
• Exceptional communication and presentation skills.
• Ability to analyze complex operational data and develop actionable solutions.
• Experience with operational audits, compliance programs, and quality assurance systems.
• Proficiency with Microsoft Office, CRM systems, and business intelligence tools.

• Bachelor's degree in Business Administration, Hospitality Management, Operations Management, or a related field required. MBA preferred.
• Franchisee profitability and growth
• Brand compliance scores
• Customer satisfaction and Net Promoter Score (NPS)
• New store opening success metrics Franchisee retention and engagement
• Labor and cost management metrics

• Ability to travel up to 50–70% of the time.
• Ability to conduct on-site operational assessments and training.
• Flexible schedule to support franchise operations as needed.

At 7 Brew, you’ll be part of one of the fastest-growing QSR brands in the U.S. We offer opportunities for career development, a supportive team culture, and the chance to make a difference while having fun  you’re excited to join a team that values kindness, speed, and great drinks—we’d love to hear from you!