Associate Director - Logistics Claims & OS&D

Associate Director – Logistics Claims & OS&D

The Associate Director – Logistics Claims & OS&D provides strategic leadership, governance, and enterprise oversight for all Transportation Claims and Logistics OS&D activities. This role establishes the vision, operating model, and performance expectations for Logistics claims management, ensuring alignment with enterprise financial, operational, and risk management objectives.

As the senior leader accountable for outcomes, this role defines policy, sets standards, and ensures effective execution through the team structure. The Associate Director serves as the ultimate escalation point for high-impact issues while driving long-term capability, process maturity, and cross-functional alignment across the organization.

This position requires strong executive leadership, strategic thinking, and the ability to influence across functions to protect company interests and enhance operational performance.

Key Responsibilities

• Define and lead the enterprise strategy for Transportation Claims and Logistics OS&D.
• Establish policies, governance frameworks, and operating standards.
• Ensure alignment with financial, legal, and operational risk requirements.

Organizational Leadership

• Lead through the management team to ensure consistent execution.
• Set performance expectations and accountability frameworks.
• Build organizational capability and succession planning.

Enterprise Oversight & Escalation

• Serve as the final escalation point for high-risk or complex claims.
• Provide direction on sensitive, cross-functional, or business-critical issues.
• Partner with senior leaders across Transportation, Finance, Sales, FSQA, Legal, and Supply Chain.
• Align claims strategy with broader enterprise initiatives.

Financial Oversight & Risk Management

• Ensure appropriate financial governance, controls, and compliance.
• Oversee claim recovery performance and exposure management.

Continuous Improvement & Transformation

• Drive process standardization, automation, and system enhancements.
• Leverage insights and analytics to improve performance and reduce risk.

External & Industry Alignment

• Represent the organization in external engagements with 3rd Party carriers and partners.
• Ensure alignment with regulatory and industry standards.

Qualifications

• Education:
  
  Bachelor's degree in Business, Supply Chain, Finance, or 15 years related field preferred.
• Experience:
  
  10-years progressive leadership experience in logistics, claims, supply chain operations, or related field.
• Leadership:
  Demonstrated ability to lead through others, influence senior stakeholders, and drive enterprise outcomes.
• Technical:
  Strong understanding of transportation claims, OS&D, loss mitigation and recovery, contracts, and governance frameworks.

* Resume Required to Be Considered For This Role *

Work Shift:

1ST SHIFT (United States of America)

For Professional Management levels, internal applicants should either upload a resume to their application OR complete their application fully showing current and past work experience in the sections provided.

The successful candidate(s) must be willing and able to perform the physical requirements of the job with or without a reasonable accommodation.

Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more.

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