Director of Operations

Description

The Director of Operations is a key member of Anderson Air's Leadership Team, responsible for the operational performance, profitability, and growth of all business divisions. This role oversees Residential Service, Replacement & Installation, and New Construction operations while leading the expansion of Electrical, Plumbing, and Commercial services. This is a growth-stage leadership role: as new divisions launch and scale, the scope and structure of this position will evolve alongside the business.

• Own day-to-day operational execution across all field divisions, ensuring efficiency, quality, and customer satisfaction at every touchpoint, while proactively identifying gaps and driving continuous process improvement across all service lines.
• Establish and monitor KPIs for each department; translate data into actionable decisions and hold teams accountable for results.
• Ensure all work in HVAC, electrical, plumbing, and commercial meets or exceeds applicable local, state, and federal code requirements, manufacturer specifications, and industry best practices.
• Uphold OSHA safety standards, environmental compliance, and company safety procedures across all divisions and job sites.

• Carry full P&L ownership across all divisions; manage budgets, control costs, and drive revenue growth aligned with company targets.
• Oversee material costs, vendor relationships, and pricing integrity to protect margin across all trade lines.
• Provide leadership with regular operational and financial reporting; flag risks and opportunities proactively.

• Recruit, develop, and retain department managers across all trade divisions; build a bench of capable leaders as the company grows.
• Conduct regular one-on-ones and performance reviews with direct reports; coach to strengths and address performance gaps directly.
• Foster a culture of accountability, craftsmanship, and customer focus throughout all field and support teams.
• Lead weekly operational meetings and participate in leadership huddles, training initiatives, and company planning sessions.

• Lead the operational buildout of Electrical, Plumbing, and Commercial divisions, including staffing, workflows, tooling, and compliance requirements specific to each trade.
• Collaborate with leadership to develop division-level business plans and growth strategies.
• Identify scalable systems, technology, and vendor partnerships that support multi-trade expansion.

• Set and maintain a high standard for customer experience across all divisions; personally own escalated service issues and ensure resolution.
• Partner with service and install managers to close the loop on customer feedback and eliminate recurring failure points.

• 10+ years of progressive leadership experience in home service or trade operations; HVAC, electrical, plumbing, or multi-trade backgrounds strongly preferred.
• Demonstrated P&L ownership and track record of managing budgets, controlling costs, and driving measurable revenue growth.
• Strong analytical skills with the ability to build and manage KPI frameworks and make data-driven operational decisions.
• Proven success in developing managers and building high-performing, accountable field teams.
• Experience with Service Titan or comparable field service management software.

• Experience leading operational expansion into new trades or markets, particularly standing up a new service line or department from the ground up.
• Background in residential and commercial service environments.
• Familiarity with Arkansas contractor licensing requirements and regional compliance standards.

This role is primarily office-based, with regular visits to job sites, branch locations, and active work areas across all divisions. Site visits may require entering attics, crawlspaces, and other confined or non-climate-controlled areas, including exposure to heat, cold, dust, and other seasonal outdoor conditions. Must be able to lift and carry up to 50 pounds and move safely around active jobsites, including new construction and commercial environments.

This role also requires occasional availability outside standard business hours to support the team on escalated or time-sensitive issues.

This is a salaried position with a performance-based bonus structure. Anderson Air offers a comprehensive benefits package, including:

• Health, dental, and vision insurance
• Company paid short term disability and life insurance
• Paid time off / holidays
• 401(k), with 4% company match
• Company vehicle

Anderson Air is a growing home services company built on craftsmanship, integrity, and taking care of our customers and our people. What started as a trusted HVAC provider is expanding into electrical, plumbing, and commercial services, giving our team members real opportunities to grow as the company grows. We look for people who…