Residential Services Director

Residential Services Director

The Residential Services Director provides leadership, supervision, and operational oversight for ERC's residential services. The Director ensures individuals receive safe, consistent, high-quality, person-centered supports aligned with their Person-Centered Service Plans (PCSPs), CES Waiver requirements, personal preferences, assessed needs, and ERC standards. The Director is accountable for residential DSP performance, staffing continuity, home operations, activity implementation, documentation quality, regulatory compliance, and the overall quality and consistency of daily supports.

• Supervise, coach, mentor, and evaluate residential DSPs and other assigned staff.
• Conduct routine observations of employee performance in residential and community settings and provide timely, documented feedback.
• Address performance concerns through coaching, retraining, performance-improvement measures, and corrective action in accordance with ERC procedures.
• Participate in interviewing, selection, onboarding, orientation, and retention efforts for residential staff.
• Coordinate residential on-the-job training, monitor completion of competency checklists, and verify staff readiness before independent assignments.
• Ensure staff understand each individual's PCSP goals, behavioral supports, risks, health and safety needs, emergency procedures, and residential routines.
• Promote accountability, teamwork, professionalism, reliability, and person-centered support practices.

• Oversee residential staffing schedules and coverage to maintain required support levels and continuity of services.
• Respond promptly to staffing gaps, call-ins, vacancies, and urgent coverage needs while managing overtime and agency resources responsibly.
• Monitor attendance, schedule adherence, and authorized work assignments and address concerns promptly.
• Participate in the residential on-call rotation and provide leadership direction during emergencies, after-hours concerns, and service disruptions.
• Communicate significant staffing risks and proposed solutions to the Senior Director of Operations.

• Oversee daily operations of ERC residential homes and ensure appropriate staffing ratios and coverage.
• Monitor household routines, groceries, meal planning, supplies, transportation needs, and other operational requirements.
• Ensure homes are welcoming, clean, organized, safe, functional, comfortable, and appropriately supplied.
• Monitor furnishings, appliances, household supplies, accessibility features, and safety equipment; identify needed repairs and coordinate maintenance through completion.
• Support individuals in personalizing their living spaces and ensure routines respect choice, privacy, dignity, culture, and independence.
• Oversee medication-administration processes within the authorized scope of the position and ensure staff follow applicable procedures.
• Coordinate with appropriate agency departments regarding significant environmental, accessibility, transportation, or supply needs.

• Ensure DSPs consistently implement each individual's current PCSP goals, support instructions, assessed needs, preferences, and risk-mitigation strategies.
• Observe and coach employees on person-centered teaching, skill-building, and support techniques.
• Promote individual choice, dignity, privacy, independence, self-direction, and meaningful participation in household decisions.
• Monitor the quality and consistency of supports and implement corrective action when services do not meet expectations.
• Coordinate with appropriate members of the interdisciplinary team whenever an individual's needs, preferences, risks, health status, or circumstances change.

• Oversee meaningful evening and weekend activity schedules based on individual interests, preferences, needs, and PCSP goals.
• Ensure individuals have regular opportunities for recreation, socialization, community inclusion, skill development, and greater independence.
• Ensure DSPs incorporate independent-living skills…