Residential Services Director

The Residential Services Director provides leadership, supervision, and operational oversight for ERC’s residential services. The Director ensures individuals receive safe, consistent, high-quality, person-centered supports aligned with their Person-Centered Service Plans (PCSPs), CES Waiver requirements, preferences, assessed needs, and ERC standards. The Director is accountable for residential DSP performance, staffing continuity, home operations, activities, documentation, regulatory compliance, and the overall quality of daily supports.

The Residential Services Director provides leadership, supervision, and operational oversight for ERC’s residential services. The Director ensures individuals receive safe, consistent, high-quality, person-centered supports aligned with their Person-Centered Service Plans (PCSPs), CES Waiver requirements, preferences, assessed needs, and ERC standards. The Director is accountable for residential DSP performance, staffing continuity, home operations, activities, documentation, regulatory compliance, and the overall quality of daily supports.

• Supervise, coach, and evaluate residential DSPs and assigned staff; conduct routine observations and provide timely, documented feedback.
• Address performance concerns through coaching, retraining, performance improvement, and corrective action in accordance with ERC procedures.
• Participate in interviewing, selection, onboarding, orientation, and retention of residential staff.
• Coordinate on-the-job training, monitor competency checklists, and verify staff readiness before independent assignments.
• Ensure staff understand individuals’ PCSP goals, behavioral supports, risks, health and safety needs, emergency procedures, and residential routines.
• Promote accountability, teamwork, professionalism, and person-centered practices.

• Oversee residential schedules and coverage to maintain required support levels and continuity of services.
• Respond to call-ins, vacancies, staffing gaps, and urgent coverage needs while responsibly managing overtime and agency resources.
• Monitor attendance, schedule adherence, and authorized work assignments and address concerns promptly.
• Participate in the residential on-call rotation and provide leadership during emergencies, after-hours concerns, and service disruptions.
• Communicate significant staffing risks and proposed solutions to the Senior Director of Operations.

• Oversee daily operations of ERC residential homes, including appropriate staffing ratios, household routines, groceries, meals, supplies, transportation, and other operational needs.
• Ensure homes are welcoming, clean, organized, safe, functional, comfortable, and appropriately supplied.
• Monitor furnishings, appliances, accessibility features, supplies, and safety equipment; identify repairs and coordinate with maintenance.
• Support individuals in personalizing their living spaces while respecting choice, privacy, dignity, culture, and independence.
• Oversee medication-administration processes within the authorized scope of the position and ensure procedures are followed.
• Coordinate with agency departments regarding significant environmental, accessibility, transportation, maintenance, or supply needs.

• Ensure DSPs consistently implement current PCSP goals, support instructions, assessed needs, preferences, and risk‑mitigation strategies.
• Observe and coach employees on person-centered teaching, skill-building, and support techniques.
• Promote individual choice, dignity, privacy, independence, self‑direction, and meaningful participation in household decisions.
• Monitor support quality and consistency and implement corrective action when necessary.
• Coordinate with appropriate team members when an individual’s needs, preferences, risks, health status, or circumstances change.

• Oversee meaningful evening and weekend activities…