Service Manager

Current job opportunities are posted here as they become available.

For more than 25 years, NWESTCO has been a leader in the Petroleum and Car Wash Equipment industry, providing reliable service, innovative solutions, and industry expertise throughout the Northwest and Rockies.

We’re looking for an experienced Service Manager to lead our service operations in Springdale, AR
. This is a hands‑on leadership role for someone who understands field service, knows how to build and develop a strong team, and can balance customer service with operational and financial performance.

The pay range is $70,000- $80,000 per year, depending on experience
, and includes medical benefits, PTO, and a 401(k).

• Oversee daily service department operations, ensuring work orders are processed accurately, completed on time, and past‑due items are addressed.
• Maintain and update service management software and ensure warranty claims are submitted promptly.
• Lead, coach, and hold service technicians accountable for productivity, safety, quality, and customer service.
• Work closely with the Branch Manager and Senior Service Manager to improve department efficiency, service margins, and overall performance.
• Review technician timesheets weekly to ensure accurate billing and payroll.
• Monitor accounts receivable and work with administrative staff and customers to resolve past‑due invoices.
• Track technician licenses and certifications and ensure renewals are completed on time.
• Prepare and submit regular reports covering service activity, productivity, financial performance, and other key metrics.
• Conduct annual performance reviews and provide ongoing coaching and development for direct reports.
• Provide initial and ongoing training for service personnel while promoting cross‑training and consistent procedures across the team.
• Enforce company policies, SOPs, safety standards, and branch directives while identifying opportunities for improvement.
• Lead regular service team meetings focused on safety, efficiency, communication, and service quality.
• Maintain strong communication and coordination with the Branch Manager, Senior Service Manager, Finance, leadership, and other departments.
• Build and maintain strong customer relationships while addressing service concerns and resolving issues professionally.
• Support special projects and other operational initiatives as directed by the Branch Manager.

• Experience leading and managing field service or technical teams.
• Strong leadership skills with the ability to coach, motivate, delegate, and hold employees accountable.
• Customer‑focused approach with experience building and maintaining long‑term customer relationships.
• Strong verbal and written communication skills.
• Ability to effectively resolve conflicts and handle difficult customer or employee situations.
• Strong organizational and time‑management skills with the ability to manage multiple priorities.
• Technical understanding of mechanical and/or electrical equipment and the ability to troubleshoot field service issues.
• Experience using service management, ERP, CRM, or other business operations software.
• Ability to analyze service and financial data, identify inefficiencies, and implement improvements.
• Detail‑oriented and proactive, with a strong focus on safety, quality, compliance, and operational efficiency.
• Ability to work effectively in a fast‑paced environment where priorities and customer needs can change quickly.
• Willingness to work Monday through Friday with flexibility for occasional after‑hours or weekend support in a 24/7 service environment.
• Business, management, or technical education/training is preferred but not required.

Some positions require travel and overnight stays. Travel expenses…