Quality Manager

Our staffing agency is recruiting a Quality Manager for one of our clients in Springdale, AR. This Quality Manager role is a leadership position responsible for managing all quality assurance activities, supervising the Quality team, and ensuring compliance with applicable regulatory and customer standards. The Quality Manager will play a critical role in maintaining a strong quality management system while driving continuous improvement across the organization.

• Conduct and oversee all internal quality audits to ensure compliance with established standards and procedures
• Identify, document, and resolve nonconformities resulting from internal and external audits
• Investigate, document, respond to, and track all customer complaints through resolution
• Track, follow up on, and close corrective and preventive action (CAPA) requests, both internal and customer-initiated
• Lead and facilitate management reviews of the quality management system
• Prepare and support the organization for ISO 9001 audits and ongoing compliance
• Ensure organizational systems, procedures, work instructions, and training programs are established, maintained, and effective
• Administer and maintain document control and configuration management systems
• Ensure documentation and design controls meet organizational and customer requirements
• Oversee calibration, testing, and inspection programs to ensure accuracy and compliance
• Maintain compliance with customer specifications and design files
• Oversee receiving inspection activities and quality-related change management processes
• Provide quality assurance support to leadership and cross-functional teams as needed
• Supervise Quality Department personnel, including training, daily work direction, and performance support
• Define, implement, and drive continuous quality improvement initiatives throughout the organization
• Perform additional duties as assigned; responsibilities may change as business needs evolve

• Education relevant to quality, engineering, manufacturing, or a related field preferred
• Proven experience in a Quality Manager or senior quality leadership role
• Strong working knowledge of quality management systems and audit processes
• Experience preparing for and supporting ISO 9001 audits
• Ability to lead investigations, root cause analysis, and corrective action initiatives
• Exposure to Lean Manufacturing tools and continuous improvement methodologies preferred
• HVAC industry experience is a plus but not required with relevant quality experience
• Strong leadership, communication, and organizational skills
• Ability to work effectively in both office and manufacturing/plant environments
• Proficiency with standard office equipment and computer systems

• Primarily office-based with regular time spent in a manufacturing or plant setting
• Occasional exposure to loud noises, fumes, or manufacturing conditions
• Ability to sit, stand, climb, balance, stoop, kneel, crouch, or crawl as needed
• Frequently lift and/or move up to 10 pounds; occasionally up to 25 pounds
• Vision requirements include close, distance, color, peripheral vision, depth perception, and focus adjustment

• Primarily local travel during business hours
• Occasional out-of-area or overnight travel may be required