Logistics Account Executive _HCS

• Location:
  
  2330 North Thompson Street, Springdale, AR, 72764, United States
• Base Pay: $45,000.00 - $55,000.00 / Year
• Other Compensation:
  Commission Plan based on performance
• Employee Type: FT Exempt
• Manage Others:
  No

The Logistics Account Executive is responsible for cradle-to-grave management of assigned customer accounts and freight opportunities. This role includes customer relationship management, pricing and quoting, RFP submissions, carrier procurement, shipment execution, service recovery, profitability management, account growth, and new business development.

• Manage assigned customer accounts from cradle to grave, including quoting, pricing, execution, service recovery, and account growth
• Build and maintain strong customer and carrier relationships
• Monitor and pursue opportunities through customer load boards, spot freight opportunities, mini-bids, RFPs, lane reviews, and coverage requests
• Aggressively pursue all available freight opportunities within assigned accounts
• Source and secure carrier capacity while maintaining service expectations and profitability goals
• Negotiate rates with customers and carriers to maximize gross margin performance
• Monitor market trends, seasonal capacity shifts, fuel impacts, and transportation market conditions
• Provide proactive communication regarding shipment status, service issues, delays, and solutions
• Identify opportunities to increase shipment volume, revenue, and account profitability
• Participate in customer pricing exercises, strategic account reviews, RFPs, and bid opportunities
• Develop new business opportunities through prospecting, networking, referrals, and relationship development
• Collaborate with internal teams to ensure successful service execution and customer satisfaction
• Take ownership of account performance, customer retention, profitability, and growth objectives

• Ability to work independently while collaborating effectively within a team environment
• Professional demeanor with a high level of integrity and accountability
• Strong sense of urgency and ability to thrive in a fast-paced environment
• Exceptional relationship-building and communication skills
• Strong ability to persuade, negotiate, influence, and motivate others
• Confident decision-making, problem-solving, and prioritization abilities
• Ability to remain composed and solution-focused under pressure
• Competitive mindset with a strong desire to win and achieve results
• Coachable with a commitment to continuous learning and professional development
• Self-motivated, resilient, resourceful, and driven to succeed
• Ownership mentality with the ability to manage accounts as if they were their own business

• Minimum three (3) years of transportation, logistics, brokerage, supply chain, or related industry experience preferred
• Experience managing customer accounts and carrier relationships preferred
• Experience utilizing DAT, Truckstop, Highway, Transportation Management Systems (TMS), and related logistics technology platforms preferred
• Strong verbal and written communication skills
• Strong negotiation and relationship-building abilities
• Proficient computer skills including Microsoft Office and transportation software platforms
• Bachelor’s degree is a plus but not required
• Ability to pass a background check and drug screen

• Revenue growth
• Account retention and expansion
• Customer satisfaction and service execution
• New business opportunities generated
• Participation and success in RFPs, mini-bids, and strategic pricing initiatives
• Overall contribution to company profitability and growth