Account Manager

The Account Manager's objective is to manage a select group of new and current customers while increasing the total market share within their transportation yearly spend. This will be accomplished by building relationships, identifying opportunities that are currently not made available to Celo Logistics, and knowing the current market rate to be competitive. This position offers a high degree of responsibility and exposure to numerous aspects of the transportation industry.

Knowledge of pricing, sales, and marketing in transportation is a must. This is a safety-sensitive position.

• Master the daily management and support of customer freight needs.
• Aggressively grow both top and bottom-line revenues within a list of self-generated accounts.
• Maintain relationships with customers by providing support, information, and guidance.
• Apply negotiation skills and sales techniques to obtain maximum profitability.
• Analyze market conditions, underlying costs, lane capacity, and prior awards to secure new business.
• Remain current on industry trends, market activities, governmental regulations, and competitive landscape.
• Provide committed and spot-market pricing to customers when needed.
• Utilize Pipedrive to track sales.
• Provide communication with the customer during all stages of the sale to ensure all expectations are being met.
• Understand and utilize current pricing tools when negotiating carrier rates and providing pricing input to account managers and salespeople.
• Interpret and evaluate pricing and contracts to ensure proper adherence, mitigate exposure, and eliminate risk, while achieving expected profit margins.
• Proactively problem-solve and communicate service issues to internal team members to minimize service failures, promote on-time performance, and ensure safety.
• To perform any other duties within the scope of the position to meet the needs of the business.