Inside Sales Representative

Company Description Elliott Electric Supply is a long-established electrical distributor that has been serving customers since 1972. The company provides a wide range of electrical supplies to commercial, industrial, and residential clients across multiple states, including Arkansas, Arizona, Colorado, Florida, Georgia, Kansas, Louisiana, Missouri, North Carolina, New Mexico, Oklahoma, Tennessee, and Texas. Elliott Electric Supply focuses on reliable product availability and responsive service to meet diverse customer needs.

Team members benefit from working in a stable, growing organization with a strong reputation in the electrical supply industry. The company values dependable service, product knowledge, and long-term customer relationships.

Role Description The Inside Sales Representative is a full-time, on-site role based in Springdale, AR. This role is responsible for handling incoming customer inquiries, preparing quotes, and processing orders for electrical supplies via phone, email, and in person. Day-to-day tasks include identifying customer needs, recommending appropriate products and solutions, and following up on open quotes to support sales growth. The Inside Sales Representative maintains accurate account information, collaborates with outside sales and warehouse teams, and ensures timely resolution of customer issues.

The role also involves building strong customer relationships, supporting lead generation activities, and contributing to overall branch performance.

Qualifications

• Demonstrated Inside Sales experience, with the ability to manage inbound inquiries and support the sales process.
• Strong Customer Service and Customer Satisfaction skills, with a focus on responsive communication and problem-solving.
• Experience with Lead Generation and Account Management to develop new business and maintain existing relationships.
• Basic knowledge of electrical products or willingness to learn technical product information quickly.
• Effective verbal and written communication skills, including professional phone and email etiquette.
• Ability to work on-site in Springdale, AR, in a fast-paced environment while managing multiple tasks and priorities.
• Proficiency with standard office software and order entry systems; experience with ERP systems is a plus.
• High school diploma or equivalent required; additional education in business or a related field is beneficial.
• Previous experience in distribution, wholesale, or a similar customer-facing role is preferred.