Client Services Rep

## Client Services Rep Presenta candidaturaremote type:
Dal lunedì al giovedì, lavora in sede insieme ai tuoi colleghi. Il venerdì, scegli tu da dove lavorare, bilanciando le esigenze del tuo ruolo.locations:
Springdale, Arkansas time type:
Tempo pienoposted on:
Offerta pubblicata oggijob requisition :
JR-11688

Entra a far parte della nostra missione! In qualità di leader mondiale nella creazione di soluzioni climatic he confortevoli, sostenibili ed efficienti per edifici, abitazioni e trasporti, abbiamo la responsabilità di mettere il pianeta al primo posto. Per noi di Trane Technologies, e attraverso le nostre attività, tra cuiTranee

Thermo King La sostenibilità non è solo il modo in cui facciamo business—è il nostro business. Hai il coraggio di guardare alle sfide del mondo e vedere possibilità di impatto? Vuoi contribuire a creare un futuro migliore? Se la risposta è sì, ti invitiamo a prendere in considerazione l’idea di unirti a noi per sfidare con audacia ciò che è possibile per un mondo sostenibile.

Scopri i nostribeneficipensato per permetterti di eccellere sia sul lavoro che a casa.

Andiamo avanti con determinazione.
** Dove si trova il lavoro:
** Dal lunedì al giovedì, lavora in sede insieme ai tuoi colleghi. Il venerdì, scegli tu da dove lavorare, bilanciando le esigenze del tuo ruolo.
*
* What you will do:

*** Responsible for client satisfaction, retention, and growth for assigned portfolio.
* Drives the account management process for assigned portfolio, which includes development of client account profiles, account strategies, service delivery plan, and scheduled client visits. Responsible for responding within 24-hours to all client inquiries and concerns.
* Identifies and communicates issues, business goals and objectives to the account team(s) and leadership on all assigned accounts.
* Responsible for T & M and Quoted Job pull-through opportunities, collaborating with the account manager on the proposals and delivering timely proposals to the client to meet their needs.
* Responsible for collaboration and follow-up on sales leads and quick quotes generated by the service technician team.
* Responsible for facilitation of the Service Linkage program.
* Attends sales and client support development trainings.
* Attends sales meetings.
*
* Other Responsibilities:

*** Prioritizes workload and client requests to ensure a positive client experience.
* Establishes and maintains effective internal working relationships with co-workers, supervisors etc. along with external clients.
* Communicate and liaise verbally, in writing, and in person with external and internal stakeholders.  For example: clients/suppliers/visitors/enquirers and relevant staff.  Provide accurate information in timely manner.
* Maintain consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
* Pursues personal development of skills and knowledge necessary for the effective performance of the role. Attends training to develop relevant knowledge, techniques, and skills.
* Adheres to health and safety policy, and other requirements relating to care of equipment.
* Other responsibilities as required.
** What you will bring:
*** A desire to understand our business and passion to connect current and potential clients with service offerings designed to create efficient and sustainable buildings.
* Bachelor’s Degree or 1 to 3 years of experience in a service or client service capacity.
* Knowledge of HVAC Systems is a plus.
* Must be able to handle high-stress situations.
* Must be able to communicate effectively in person, by phone and through written communication.
* Must be proficient with use of the telephone and voice mail, the computer, and other office equipment.
* Proficient in Microsoft Office applications, particularly Excel and Word
* Available for local travel.
* Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to:  + DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
* Able to work extended hours…