Client Manager

Salary Range: $85,000.00 To $ Annually

Environmental Works, Inc. (EWI) is looking for a Client Manager to drive industrial and field services sales within a 150-mile radius of the Springdale, AR area. This role supports the Field Services department while serving as a strategic resource for project managers, operations managers, and clients.

The ideal candidate is a self-starter with strong environmental and industrial services knowledge, proven sales ability, and a commitment to building trusted client relationships, developing new opportunities, and representing EWI with professionalism, urgency, safety, and exceptional service.

• Develop and execute a strategic sales plan to advance the Environmental Works brand, grow the industrial and field services client base, maintain existing accounts, and increase revenue streams from current EWI customers with the support of production and marketing departments.
• Identify, prospect, qualify, and pursue new opportunities with manufacturing, industrial, transportation, petroleum, municipal, commercial, government, and other clients that require environmental, industrial, emergency response, tank, remediation, waste, or field services support with the support of business intelligence department.
• Develop and increase sales revenue to meet or exceed assigned targets for the St. Louis area and surrounding 150-mile territory.
• Serve as a trusted sales and account resource to project managers (PMs), operations managers (OMs), field supervisors, technicians, and leadership by supporting account strategies, territory planning, proposal development, contract opportunities, customer communication, and administrative follow-through.
• Coordinate with PMs and OMs to understand client needs, scope opportunities accurately, communicate service capabilities, and help ensure a high level of client/customer satisfaction is attained.
• Support contract negotiations, closing sales, and development of account-specific marketing or pursuit plans.
• Assist with pricing, proposal strategy, quote coordination, and handoff of sold work to operations to help ensure clear expectations, efficient scheduling, and quality service delivery.
• Troubleshoot client concerns regarding services provided; answer questions from PMs/OMs and clients; and handle complaints in a timely, professional, and solutions-oriented manner.
• Monitor competitive activity and market conditions; develop new approaches for attaining accounts and assisting PMs/OMs in growing customer relationships.
• Keep informed of EWI services, equipment, safety expectations, regulatory considerations, and other general information of interest to customers.
• Attend trade shows, conferences, client meetings, industry events, and networking opportunities to promote EWI industrial and field services capabilities.
• Assist with the planning of sales exhibits, client presentations, sales meetings, and territory development activities, including site selection and agenda preparation when needed.
• Perform other job-related duties and responsibilities as may be assigned from time to time.

The Client Manager should be able to understand, position, and sell EWI field and industrial services, including but not limited to:

• Industrial cleaning and maintenance, including confined space entry, air knifing, process and service line jetting, sludge removal, airflow and filter management, combustible dust cleaning, waste management, and equipment/component cleaning.
• Vacuum truck services, high-volume liquid and air-moving vacuum truck work, railcar cleaning and transfer services including hi-rail support, track pans and pits, service bays and trench drains, grease traps and sumps, clarifiers and digesters, filter media basins, silos, machines, and related industrial systems.
• High-pressure blasting services, including hydroblasting, vapor/wet abrasive blasting, dry sand blasting, dry ice blasting, and related surface preparation or cleaning applications.
• Tank services and tank-related work, including tank cleaning, line jetting, tank inspection support, tank installation/repair/removal, secondary containment, coatings and linings, oil/water separator inspections and maintenance, and above ground or underground storage tank support.
• Field services and contracting, including industrial services, tank services, demolition and construction, wastewater treatment, waste transportation and disposal,…