Network Technology Technician

As Cox's Network Technology Technician I, you're first in, last out when it comes to keeping our system running. If you're a voracious learner who thrives under pressure, you'll find lots to love in this job.

• We all have lives and responsibilities outside of work, and we respect that. We have an exceptional work/life balance at Cox, with accommodating work schedules and flexible time‑off policies.
• Our talent is paid what they're worth with a competitive salary package and top‑notch bonus & incentive plans.
• We help you prepare for the future with a 401(k) (that we'll generously match), life insurance and disability insurance.
• You'll enjoy a generous suite of healthcare benefits with various deductible options, along with pharmacy benefits, Flexible Spending Account and Health Savings Account options, counseling for mental wellness and more.
• As you grow your family, rest assured that you'll be covered by our inclusive parental leave policies, plus adoption assistance and comprehensive fertility coverage.
• Want to volunteer in your community? We encourage that, and even provide paid hours for you to do so.
• Our employees enjoy discounts on computers, entertainment, travel and more.
• Continuing education and professional development are important, and at Cox we offer both.
• We all love our pets—whether they walk, crawl, fly, swim or slither—and we're happy to supply insurance for them as well.
• And much more!

• Install, disconnect and troubleshoot video, high‑speed internet, telephony and automation services.
• Perform proactive/reactive maintenance that's needed to restore Hybrid Fiber Coaxial (HFC) networks to Cox performance specifications.
• Maintain and repair equipment with HFC distribution system.
• Requisition equipment and supplies from warehouse, and stock vehicle as needed.
• Maintain company trucks and other equipment per service requirements and safety guidelines.
• Drive a company vehicle between office and/or home, warehouse and work sites.
• Monitor the Workforce Administration System (WFA) throughout the day.
• Communicate with dispatch for help and/or status on service requests.
• Consult with supervisors and other technicians for advice and aid as needed.
• Educate customers about their existing services and promote other Cox services.
• Attend training that may include refresher training and product and service updates.
• Use small hand tools, power tools, and test equipment.
• Work with alarms, low voltage electricity and color‑coded wires.

You're a critical thinker and an active listener. You're a problem solver and an issue resolver. The following qualifications are also in your toolbox:

• High School diploma/GED with 5 years of experience in related field; OR 7 years of equivalent experience in lieu of a diploma or certification. Post‑high school education a plus.
• 18 years of age
• Valid state driver's license and a good driving record
• Minimum of one year of direct customer service experience
• One year of work experience in a comparable field (e.g. related hands‑on trade role)
• Demonstrated proficiency in Core Technician skillsets.
• Certifications and licenses, as required by state and municipal laws
• Successfully meet (and maintain) additional background check requirements for specialized projects/services
• PC and Windows software skills
• Stable work history
• Able to work required shifts and overtime (if necessary)
• Spanish proficiency desirable in some locations
• Travel as business needs dictate

• Any level degree or certification beyond High School diploma/GED +3 years of experience in related discipline desired.
• 5+ years of experience specifically in‑service installation and repair in multiple service provider and/or telecommunications environment.

• Ability to carry and use tools and equipment
• Requisite ability required to drive commercial motor vehicle (CMV physical requirements included)
• Ability to operate aerial lift device (bucket truck)
• Adequate ability to distinguish different colors of wire
• Ability to frequently bend, stoop, and crawl
• The physical limitation of ladder and associated fall protection equipment provided is:
  • Aerial lift (bucket truck) boom capacity is 350…