Field Service Tech

Overview

Foodmate US. Inc. is a leading poultry processing equipment provider, founded by industry experts in 2010. The company launch in the U.S. was a result of a successful product line development in the manufacturing facility located in the Netherlands.

• Level: Entry
• Job Location:
  
  Springdale, AR 72762
• Position Type:
  Full Time
• Salary Range: $26.05 - $39.20 Hourly
• Travel Percentage:
  Up to 100%
• Job Shift: Any
• Job Category:
  Manufacturing

The Field Service Technician provides first level customer support for installed Foodmate systems and new installations. The role tests, diagnoses, troubleshoots, repairs, and debugs electro-mechanical processing equipment and related systems. Strong communication is required to work with customer management, supervisors, production personnel, and technicians on complex problems and ensure ongoing customer satisfaction. The position requires frequent travel to customer sites to install, service, repair Foodmate poultry processing equipment and related sub-systems, and equipment rebuilds.

Work assignments are varied but limited in scope and complexity. This role suits candidates who want to travel and engage with a wide variety of opportunities and challenges.

• Able and willing to travel up to 90% of the time to perform service-related tasks at customer sites.
• Assist and learn from other experienced field service technicians and company personnel.
• Troubleshoot a variety of poultry processing machines and resolve mechanical, electrical, and performance issues.
• Communicate effectively with colleagues, management and customers to promote consistent product improvement.
• Establish and maintain a positive, professional relationship with internal and external customer personnel.
• Document pertinent technical and customer information to facilitate an ongoing business relationship.
• Produce and submit accurate, detailed service and expense reports in a timely manner.
• Proactively learn and understand new components and equipment design principles as they are introduced.
• Identify product or service opportunities at customer sites to enhance the Foodmate relationship.
• Comply with all safety policies and procedures.
• Train customers on operation and safety components of equipment or what has been or needs to be repaired or modified.
• Assist with other related tasks and projects as required.

Two years of technical trade or equivalent experience. Coursework or prior verifiable work experience with installing, troubleshooting and/or repairing electrical/pneumatic/automated/industrial equipment. Mechanical aptitude with ability to use various hand/power tools to install/maintain equipment. Knowledge of electrical components and understanding of electrical current flow with ability to identify and troubleshoot the same.

• Must be able and willing to travel up to 90% of the time.
• Ability and willingness to learn and apply required customer service skills.
• Ability to learn, produce, and submit accurate service and expense reports in a timely manner.
• Strong mechanical and electrical background in a manufacturing or production environment, preferably in the food processing/manufacturing industry.
• Knowledge of automated machine controls and industrial automation technology is preferred.
• Ability to read and follow blueprints, machine drawings, and electrical drawings.
• Proficiency with a laptop, iPad, and standard software.
• Strong ability to use a variety of common power and hand tools.
• Ability to work safely and efficiently according to industry standards.
• Valid driver's license and clean MVR.
• Strong troubleshooting ability and the ability to analyze an entire process to identify the source of a problem.
• Eligible to obtain legal passport for incidental international travel.

Travel is approximately 80-90% and may include non-traditional hours such as weekends and holidays. Some facilities may require work on 2nd and 3rd shifts. The poultry processing environment can be cold, hot, and damp/wet. Personal protective equipment (earplugs, hard hat, eye protection) must be used. When not traveling, work may be performed from hotels, home, or office.

Extensive travel by car and air. Lifting parts and tools up to 50 lbs. is required at job sites. Work may involve climbing ladders and walking on concrete floors.

None

Foodmate maintains a drug-free workplace and is an equal employment opportunity (EEO) employer. It evaluates qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy and related medical conditions), age, marital status, disability, veteran status, sexual orientation, gender identity or expression, and other characteristics protected by law. The EEO poster is available at the U.S. Department of Labor.

Individuals needing a reasonable accommodation should contact Foodmate Human Resources. Foodmate complies with applicable…