Security Systems Service Technician

Digi Security Systems is an industry leader in the design, installation and support of custom video surveillance, electronic access control, and intrusion detection solutions for companies of all sizes. We have built our reputation on innovation and reliable service, and we are known as the industry’s experts.

We are seeking an experienced Service Technician to join our operations in the Northwest Arkansas area. The rate of pay is dependent on experience. This person will be responsible for performing skilled security technician work in service, troubleshooting, alteration, and programming of all security‑related systems. Service Technicians support Digi’s internal and external operations by providing custom programming, training, and technical advisement.

• Responsible for the professional service of access control, CCTV, and motion/intrusion/alarm systems, and for training partners on solutions.
• Diagnose variable issues on partner systems and provide accurate diagnostic reports to the Service Coordinator.
• Ensure partner systems are programmed to the highest standard and meet specific partner needs, often through customized programming.
• Communicate respectfully with all local partners and internal staff on daily progress and any service call information.
• Complete service close‑out documentation, including partner meetings, walkthroughs, and invoicing.

• 30 hours PTO plus 2 weeks vacation accrual rates; 3 weeks vacation accrual after first year of employment.
• 7 company‑wide paid holidays throughout the year.
• On‑call and travel pay bonuses.
• 401(k) plan with corporate matching.
• Full health benefits – medical, dental, and vision.
• Included life insurance; additional coverage available for purchase.
• Accident/critical illness insurance available for purchase.
• Full set of Hilti tools; all hand tools and consumables paid for by company.
• Required training and licensing paid for by company.
• Voluntary professional development opportunities.
• Company laptop, company phone, uniforms, gear, and yearly stipend for steel‑toed boots and work pants.
• Overtime and bonus pay.

• Expert background in installing and servicing Access Control, CCTV, and Burglar/Intrusion Alarm Systems.
• At least five (5) years of experience in the commercial security systems field.
• Strong technical troubleshooting, programming, and customer‑service skills.

• Ability to lift or move equipment and tools weighing up to 50 lbs.
• Ability to work from ladders or man lifts at extended heights.
• Must be able to differentiate colors.
• Must be comfortable standing for long periods of time and performing overhead work for extended periods.
• Must have a current, valid driver’s license in the state where you are applying and meet company driving standards.

As set forth in Digi Security Systems’ Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.