Customer Support Specialist; CFC Digital

Are you a driven Customer Support Specialist looking to be a vital asset to one of the top banking institutions based here in the Cincinnati area? Don't miss your chance and apply now!

• Engage with clients through an online banking messaging platform.
• Responsible for responding to requests, providing information, and aiding clients.
• Liaison between our company and our users, ensuring that their concerns are addressed promptly and effectively.
• Answer customer inquiries received through digital channels such as secured conversations relating to bank products and services.
• Recognize sales opportunities and sends referrals to the Direct Channel team.
• Perform customer account transactions and maintenance activities accurately.
• Ability to meet productivity targets while resolving issues within quality guidelines
• Remain current on products, services, policies and procedures.
• Resolve customer issues through account research and utilization of support materials and resources.
• File feedback cases on behalf of clients who express dissatisfaction with the bank’s products, services, client support, etc.
• Strive for first contact resolution of customer inquiries, transactions and problem resolution.
• Ability to deescalate customer requests requiring additional knowledge or expertise as defined by department leadership.

• High school diploma or general education degree (GED)
• Strong interpersonal, verbal communication skills
• Excellent written communication skills.
• Excellent time management skills
• Ability to navigate multiple software programs at one time
• Strong work ethic and ability to work successfully in high volume environment