Cincinnati - Customer Service Assistant ; PN

Job Description - Cincinnati - Customer Service Assistant 1 (PN )

Cincinnati - Customer Service Assistant 1 (PN ) (260001OK)

Workers' Compensation

BWC Human Resources, a84551o.gov

Mar 12, 2026, 3:59:00 AM

Cincinnati Claims Office 135 Merchant Street Springdale 45246

United States of America-OHIO-Hamilton County-Springdale

Compensation: $21.93/Hr.

Full-time

Work Hours : 8:00am to 5:00pm

Union : OCSEA

Customer Service

Technical

Skills:

Clerical & Data Entry, Customer Service

Professional

Skills:

Attention to Detail, Responsiveness, Verbal Communication, Written Communication

A Little

About Us:

With roughly 1,500 employees in seven offices across Ohio, BWC is the state agency that cares for Ohio workers by promoting a culture of safety at work and at home and ensuring quality medical and pharmacy care is provided to injured workers. For Ohio employers, we provide insurance policies to cover workplace injuries and safety and wellness services to prevent injuries.

Our Culture: BWC is a dynamic organization that offers career opportunities across many different disciplines. BWC strives to maintain an inclusive workplace. We begin by being an equal opportunity employer. Employees can participate in and lead employee work groups, participate in on-line forums and learn about how different perspectives can improve leadership skills.

Our Vision: To transform BWC into an agile organization driven by customer success.

Our Mission: To deliver consistently excellent experiences for each BWC customer every day.

Our Core Values: One Agency, Personal Connection, Innovative Leadership, Relentless Excellence.

What Our Employees Have to Say: BWC conducts an internal engagement survey on an annual basis. Some comments from our employees include:

• BWC has been a great place to work as it has provided opportunities for growth that were lacking in my previous place of work.
• I have worked at several state agencies and BWC is the best place to work.
• Best place to work in the state and with a sense of family and support.
• I love the work culture, helpfulness, and acceptance I've been embraced with at BWC.
• I continue to be impressed with the career longevity of our employees, their level of dedication to service, pride in their work, and vast experience. It really speaks to our mission and why people join BWC and then retire from BWC.

If you are interested in helping BWC grow, please click this link to read more, and then come back to this job posting to submit your application! BWC’s core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across BWC departments. Most positions perform work on-site at one of BWC’s seven offices across the state.

BWC offers flex-time work schedules that allow an employee to start the day as early as 7:00am or as late as 8:30am. Flex-time schedules are based on operational need and require supervisor approval.

• Receives Core Suite (CS) worklist (i.e., diary note) from member of the Customer Care Team (CCT) (e.g., nurse, CSS) to schedule BWC requested exams (e.g., C92/C92A, IME, Statutory Exams) with BWC Disability Evaluator Physicians (DEP).
• Flows up with physicians to ensure timely receipt of physicians’ reports (e.g., CS worklist, COGNOS Reports).
• Receives instruction from CCT members on types of doctors to schedule for exams & references DEP listing to contact pre-approved physicians based on pre-identified specialties (e.g., Orthopedic specialists, PM&R, Psychologists).
• Verifies exam packet contains requisite forms (e.g., C123’s, C253’s, C143, IME worksheet) & prints upon request of Customer Care Team, reschedules exams missed or cancelled with IW, DEP &/or CCT).
• Updates CS exam scheduling window by entering updated information related to DEP exam (e.g., exam scheduled, requested, attended, report received, exam related diaries).
• Generates & mails correspondence (e.g., schedule or reschedule medical exams).
• Contacts IW, as needed to obtain exam availability, confirm appointment…