Member Specialist

Position Summary

Position Summary... What you'll do:
Provides member service, maintains the checkout area, resolves member issues and concerns, promotes Sam's Club products and services, provides guidance and support to members regarding self‑service technology, processes member purchases, assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types, follows company safety standards, procedures, and guidelines, including conducting safety sweeps, follows proper procedures for handling merchandise, corrects and reports unsafe situations to facility management, maintains entrance and exit areas, verifies membership cards, identifies member needs, assists members with purchasing decisions and transporting items, arranges and organizes merchandise, maintains a safe shopping environment, assists with training members frontline services associates on company processes and procedures, teaches new technology and tool functionality, delivers program rollout training, provides continuous learning and process improvement opportunities, identifies shrink and damages, complies with company policies, procedures, and standards of ethics and integrity, completes work assignments and priorities by using policies, data, and resources, collaborates with managers, co‑workers, customers, and other business partners, identifies priorities, deadlines, and expectations, carries out tasks, communicates progress and information, determines and recommends ways to address improvement opportunities, and adapts to and learns from change, difficulties, and feedback.

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self‑service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise.
• Corrects and reports unsafe situations to facility management.
• Maintains entrance and exit areas.
• Acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions, locating merchandise, and transporting items.
• Zones the area, arranges, and organizes merchandise.
• Maintains a safe shopping environment.
• Maintains paperwork, logs, and other required documentation.
• Executes emergency response procedures.
• Ensures compliance with company security and safety practices.
• Assists with the training of Member Frontline Services associates on company processes and procedures.
• Teaches new technology and tool functionality.
• Delivers new program rollout training.
• Provides continuous learning and process improvement opportunities.
• Identifies shrink and damages.
• Completes work assignments and priorities by using policies, data, and resources, collaborating with managers, co‑workers, customers, and other business partners, identifying priorities, deadlines, and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities, and adapting to and learning from change, difficulties, and feedback.
• Embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported and connected through a culture of belonging, and helps attract the best talent.
• Works as a team, builds strong and trusting relationships, and communicates with impact, energy, and positivity to motivate and influence.
• Strengthens the team by helping, developing and mentoring others, and recognizing others’ contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, and supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers,…