Video Banker

What you will be doing as the Video Banker:

• Engaging with customers through a variety of support channels, which may include incoming ITM sessions and transactions, email, social media and/or online chat.
• Drive retention, adoption and engagement of customers through non-traditional channels using unique technology, programs and associations.
• Providing customer transaction services using video enabled interactive teller technology (ITM) via two way, and represents the Company well by presenting a positive, professional image and meeting or exceeding customer expectations.
• Monitor technical problems and correct deficiencies
• Monitor processing systems for efficient utilization.
• Answer customer inquiries relating to bank products and services. Inquires may be received via ITM session delivered through ITM routing technology or through digital channels such as email, social media and online chat.
• Recognize sales opportunities and refer clients to sales associates Remain current on products, services, policies and procedures
• Resolve customer inquiries or issues with respect to any loan product offered by Company Resolve customer issues through account research and utilization of support materials and resources
• Perform customer account transaction and maintenance activities accurately
• Strive for first contact resolution of customer inquiries, transactions and problem resolution
• Escalate customer requests requiring additional knowledge or expertise as defined by department leadership

• High school diploma or general education degree (GED)
• 1+ years of experience working in a customer service environment
• Must have strong communication skills in a face to face environment and be comfortable being on camera
• Demonstrated ability in providing excellent customer service
• Strong interpersonal, verbal and written communication skills.
• Working knowledge of database software, such as Jack Henry Silverlake, Teller Now/Network Manager or other customer information systems