Senior, HR Technology

Overview

Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues.

Those stories are part of what makes this such a special place to work.

The Senior, HR Technology sustains, implements, and enhances Workforce Management (UKG/Kronos), a core application supporting Macy's time, attendance, and workforce scheduling functions. This role owns system implementation, configuration, and ongoing optimization, partnering closely with HR Technology Module Owners, Centers of Excellence, and HR leadership to ensure the solution is effectively leveraged across the organization.

This role synthesizes business requirements, vendor-released features, and the HR Technology technical roadmap to maximize value delivered through each enhancement or release cycle. It serves as a primary liaison to internal IT and (UKG/Kronos) technical partners, ensuring the environment supports concurrent projects, testing, and issue resolution. The Senior, HR Technology role contributes to design, configuration, and documentation efforts to strengthen organizational understanding of the evolving Workforce Management ecosystem.

Responsibilities include cataloging system configurations, integrations, and reporting assets and leveraging this information to identify convergence points, overlapping capabilities, and opportunities for optimization.

The Senior, HR Technology role regularly interacts with all levels of HR leadership and leads discussions, presents recommendations, and partners across business units. The role requires strong communication, analytical, and reporting skills and adherence to established security, audit, and compliance standards.

• Establish and manage a framework to optimize Macy's adoption of (UKG/Kronos) enhancements, patches, and new features. Partner with Module Owners, COE stakeholders, and HR leadership to assess business needs and align opportunities within each release cycle.
• Lead and support the implementation and configuration of Workforce Management (UKG/Kronos) functionality, including timekeeping rules, scheduling configurations, accruals, pay rules, and other core components. Ensure system design aligns with business requirements, compliance standards, and industry best practices.
• Expand and maintain documentation of the Workforce Management ecosystem, including configuration catalogs, integrations, and reporting assets. Analyze system interdependencies to identify convergence points and opportunities for optimization.
• Develop and support reporting in (UKG/Kronos) and across other HR technologies. Use reporting to evaluate system performance, monitor operational trends, and support compliance requirements.
• Evaluate and apply best-practice approaches to (UKG/Kronos) configuration, including rule design, testing strategies, and feature deployment. Recommend improvements that enhance system performance, quality, and long-term sustainability.
• Serve as a primary partner to MTech and (UKG/Kronos) vendor teams to strengthen environment management practices that support parallel initiatives, testing cycles, and issue resolution.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

• Workforce Management (UKG/Kronos) Expertise: Proven experience implementing, configuring, and optimizing UKG/Kronos Workforce Management, including timekeeping rules, scheduling, accruals, and pay rules.
• HR Technology Configuration & Optimization: Strong ability to design, configure, document, and enhance HR technology solutions in alignment with business requirements, compliance standards, and best practices.
• Release & Enhancement Management: Experience managing system enhancements, patches, and new feature adoption by evaluating business needs and aligning opportunities within structured release cycles.
• Business Requirements & Solution Design: Ability to translate business needs, regulatory requirements, and operational workflows into scalable system configurations and technical solutions.
• Reporting & Analytics: Strong reporting skills within Kronos and across HR technologies, with the ability to analyze system performance, operational trends, and compliance requirements.
• Vendor & IT Partnership: Ability to serve as a primary liaison to internal IT teams and external vendors, supporting environment management, parallel initiatives, testing cycles, and issue resolution.
• Communication & Executive Presence: Excellent written and verbal…