Desktop Support Technician

at compucomstaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified desktop support technician to join their team onsite in springdale, oh and provide end-user support.

• repair, test, image and clean pc's, laptop, monitors, printers, and other related hardware
• maintain, analyze, and troubleshoot software and computer peripherals. Ability to set up, configure, and add all hardware
• perform install, move, add, and change. Large imac events expected for client printer migration and pc refreshes
• ensure that all tickets requiring follow-up work and/or calls receive appropriate attention
• assist with installations, configurations, upgrades, patches, and other maintenance activities of server equipment
• perform backup, recovery, and security procedures both planned or during emergency
• follow established procedures to detect, diagnose, and accurately report outage of critical site applications
• assist with diagnoses of network hardware and performance problems
• perform approved installation, configuration, and maintenance of physical network
• perform network system administration task both planned or during emergency
• comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site
• back up and burn end user data
• assist in developing and documenting improvements to current processes
• assist other coworkers in resolution of end users' technical issues across the program
• assist site leader in the execution of established processes and escalations

• minimum 3+ years of experience supporting pc hardware and software, comfortability with limited support for servers and network equipment
• familiarity with a/v conference rooms, ability to interface with central a/v team for support on vendor equipment
• experience providing executive white glove support
• experience with asset management
• use a confident, positive attitude to deliver great customer experience and to be invigorated by constant personal interaction
• demonstrate high energy given fast-paced environment
• deep understanding of diagnosing, troubleshooting, replacing pc/laptop hardware internal components (motherboard, hard drives, ram, cpu), and understanding of troubleshooting pc software (windows blue-screen, outlook, connect network printers) as well
• working experience or strong understanding of enterprise technologies (office 365, win
  10 professional, imaging, and ticketing systems
• having experience supporting applications related to engineering, manufacturing, and logistics is a plus
• strong understanding / work experience of server and network support within an enterprise. Support being provided is hands & feet
• ability to work with strong personalities
• managing stress while being able to deescalate tense users is a key attribute
• get work done independently, and for attendance for availability to work scheduled hours
• trusted to work proactively is a key attribute given limited site it leaders
• ability to handle multiple projects
• experience working in an enterprise environment
• be physically able to lift up to 40lbs, bend, crawl and climb
• be able to be on their feet and walk potentially a good portion of the day while visiting customers’ work area

the rate for this position is between $18.75 - $25.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

the company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements:

• medical insurance
• dental insurance
• vision insurance
• life insurance
• ad&d insurance
• disability plans
• employee assistance program
• paid holidays (up to 6 days annually)
• paid time off (minimum of 10 days annually)
• paid parental leave (minimum of 10 days annually)
• 401(k)
• fsa/hsa pre-tax benefits

w2 only, no corp to corp.