Project Manager, Program ​/ Project Manager, Operations Manager

Encore Talent Solutions is a trusted professional services firm dedicated to helping organizations achieve their goals by providing exceptional talent solutions. We partner closely with our clients to understand their unique culture and operational needs, delivering proactive support during times of growth, transition, and change. Our mission is to connect top talent with meaningful opportunities to drive business success.

We are seeking a Project Manager II to join our dynamic team. In this role, you will play a part in key enterprise strategic initiatives, seeking to achieve project scope, time, cost and quality objectives consistent with Project Management Institute (PMI) best practices.

You will collaborate with cross‑functional teams and stakeholders to deliver high-quality solutions in a fast‑paced environment.

• Provide project management leadership for high-profile enterprise initiatives, driving cross‑functional project teams to achieve high-quality results through all phases of project delivery (initiating, planning, executing, controlling and closing)
• Monitor and manage project scope, time, cost and quality objectives throughout project life cycles
• Management and oversight of internal and external project team resources, including vendors, consultants and other third parties
• Development of project scope and design specifications, working closely with key stakeholders to ensure alignment on business requirements
• Development and maintenance of comprehensive project documentation and archives (project plans, issues logs, risk registers, stakeholder registers, business requirements, etc.)
• Active management of project risks, issues, corrective action, change control, status reporting, and process improvement plans
• Mentor and guide less experienced project managers

• Minimum of 10 years’ experience managing projects or programs in a mid‑to large‑scale corporate environment; advanced knowledge of project management methodologies, tools and techniques (e.g., PMI PMBOK, PMP training, Agile, SDLC, etc.)
• Experience managing and leading complex, cross‑functional project teams with a deep commitment to effective collaboration across all stakeholder groups; experience managing consultants, external business partners, vendors, RFP processes, SoW/contract processes and project budgets
• A passion for coaching and developing coworkers and project team members to achieve positive project outcomes; excellent interpersonal skills, including the ability to effectively manage conflict
• Excellent written and verbal communication skills, including strong meeting facilitation skills; proficiency using standard office automation tools, e.g., Microsoft Word, Excel, PowerPoint, etc.
• Bachelor’s degree or equivalent work experience in finance, project, program management, etc.

• Experience managing projects or programs in the financial services industry, especially community banking
• Experience implementing and administering project and/or portfolio management (PPM) software applications
• Experience working for or with an enterprise Project Management Office (PMO)
• Experience managing a broad range of business and IT projects, including User Experience, Innovation, Change Management, Business Process, Training & Content Development, etc.
• Experience leading high-complexity projects, such as customer relationship management (CRM) systems, enterprise resource planning (ERP), M&A, etc.
• Formal education or training in management leadership principles and techniques; PMI PMP Certification (or PRINCE Certification)
• Work experience at a community bank or similar financial services organization
• Direct experience with one or more project management software application suites