PT Tire & Battery Technician - Automotive

Position Summary

As a Tire & Battery Center Technician you will work to provide safe and efficient service in both the sales and service areas of the department and deliver to our members more of what they love, for less. You will work collaboratively with other associates to ensure the club meets the member’s expectations.

• Be a Team Member – Collaborates with team members to fulfill sales and service requests, educates other associates on tools, tasks, resources, and mentors new technicians; communicates and develops interpersonal skills for providing safe and efficient customer service.
• Be an Expert – Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, Point of Sale systems, phone and in‑person selling techniques.
• Be a Techie – Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement; utilizes handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application and training; adapts to new tools and encourages others to use them.
• Be an Owner – Communicates equipment, tools, and supplies needs to TBC Lead, tracks and monitors returns and special orders, operates cash registers and processes transactions, works hands‑on in the physical area, maintains accurate inventory, audits safety and compliance standards, reports TBC complaints and safety hazards, completes paperwork, logs, and other required documentation, and ensures merchandise is packaged, labeled and stored in accordance with company policies and procedures;
  
  identifies member needs, assists members with purchasing decisions, and resolves issues and concerns.
• Be a Talent Ambassador – Acts as a brand advocate, values the member experience in the TBC area, models high‑quality service and products, develops, influences, and inspires others; works in a style that is respectful, supportive, and team‑oriented, understands roadblocks and assists in training team members.
• Complies with Company Policies and Standards of Ethics and Integrity – Implements related action plans using the Open Door Policy and applies them in executing business processes and practices.
• Completes Work Assignments and Priorities – Uses policies, data, and resources; collaborates with managers, coworkers, customers, and other business partners; identifies priorities, deadlines, and expectations; carries out tasks, communicates progress, and recommends ways to address improvement opportunities while adapting to change and learning from difficulties and feedback.
• Respect the Individual – Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive, perform and helps attract the best talent; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence; strengthens the team by helping develop and mentor others and recognizing their contributions.
• Act with Integrity – Maintains and promotes the highest standards of integrity, ethics and compliance; models Walmart values; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us; acts in a self‑less manner and is consistently humble, self‑aware, honest, fair and transparent.
• Serve our Customers and Members – Delivers results while putting the customer first; makes decisions based on reliable information, balances short and long‑term priorities, and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Strive for Excellence – Displays curiosity, a desire to learn, takes calculated risks, demonstrates courage and resilience; drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

• Health benefits include…