Retail Firearms Lead Sales Associate

SUMMARY:

This position is primarily responsible for sales and assisting the department manager or store manager by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

Assists with all aspects of customer service (internal and external customers alike)
Ability to handle customer and employee issues, along with communicating to management regarding issues that need to be addressed.

Assists with inventory to and from the bound books, warehouse, and sales floor.

Is also responsible for promoting a positive culture within the department/store.

Follows all procedures and policies that are compliant with State, Federal, and local regulations and laws regarding the sale of firearms and related accessories.

Assists with managing and controlling ATF requirements regarding any company activity involving firearm use, manufacturing, purchases, transfers, dispositions, deliveries, transportation, and destruction of National Firearms Act (NFA) and Non-NFA Weapons.

Reduces costs and increases efficiency at every step in the sales process through continuous improvement without sacrificing quality or safety.

Coordinates with all departments thru store managers to provide a positive and efficient work environment.

Assists with coordinating department sales associates’ work schedules and ensures that proper coverage is maintained to insure adequate staffing.

Ability to open and close stores and assist or respond to all security issues during business hours.

Ability to handle all jobs (sales, cash, merchandising, cleaning, warehouse, etc) within the store and manage or backup, as necessary.

Adhere to all company policies and procedures.

All other duties as required by management.

ACCOUNTABILITY:

Is accountable for following all the prescribed rules and regulations regarding procedures as dictated by the Bureau of Alcohol, Tobacco, Firearms, and Explosives (BATFE). Is also responsible for keeping the costs of goods low and the margins high, in terms of buying and retailing of merchandise. The quality control of the merchandising, tagging of flyer items, and making sure the items that they have in stock are out on the sales floor.

SUPERVISORY RESPONSIBILITIES:

Directly supervises 15-40 employees in the assigned Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.

Design - Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.

Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.

Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Interpersonal Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and…