Senior Billing Specialist – Health, Tax

Responsibilities

• Manage edits and transfers to pre‑bills as directed by billing attorneys, ensuring adherence to departmental and Firm turnaround standards
• Conduct thorough reviews of prebills to identify and rectify misallocated/erroneous time and disbursements, ensuring strict compliance with client guidelines
• Verify and apply client‑specific rate accommodations
• Process write‑downs, write‑offs, and rate adjustments with appropriate attorney and management approvals in accordance with firm policy
• Generate bills, reprint corrected pre‑bills, and compose cover letters as needed
• Proactively communicate with billing attorneys to track billing deadlines and provide status updates on pre‑bills and prepared bills
• Post bills with billing attorney approval and within billing deadlines
• Collaborate effectively with the e‑billing team to ensure accurate electronic submission and approval of client bills
• Monitor client accounts for delinquent payments, promptly notify billing attorneys and perform directed actions
• Conduct detailed research and reconciliation of client accounts, payments, and unapplied cash as required
• Prepare and send reminder statements in accordance with directives from billing attorneys
• Address and escalate complex billing issues such as rate discrepancies, timekeeper approvals, and billing delays to appropriate teams for swift resolution
• Serve as the primary billing contact for assigned attorneys and clients; cultivate strong professional relationships with clients to enhance billing efficiency and accuracy
• Recommend and implement enhancements to billing processes to optimize efficiency and accuracy
• Provide assistance to the Client Accounting Manager with reporting and other projects as needed

• High School Diploma
• At least five (5) years of relevant experience
• Knowledge of basic accounting principles
• Advanced knowledge of standard billing processes and procedures
• Advanced knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word)
• Advanced written and verbal communication skills
• Strong organizational skills
• Strong customer service skills
• Advanced analytical skills
• Ability to work under tight deadlines and prioritize responsibilities
• Ability to work independently and under own direction and initiative

• Billing processes
• Accounting principles
• Rate adjustments
• Pre‑bills review
• Billing reconciliation
• Write‑downs
• Write‑offs
• Client account monitoring
• Billing issue resolution
• Billing efficiency enhancements

• Communication skills
• Organizational skills
• Customer service skills
• Analytical skills
• Independence
• Initiative
• Relationship building
• Problem‑solving
• Time management
• Attention to detail

• High School Diploma