Office Associate

Position: OFFICE ASSOCIATE
Job

Requisition

Opening Date: 02/13/2026

Closing Date: 02/27/2026

Agency:
Department of Human Services

Class

Title:

OFFICE ASSOCIATE - 30015

Skill Option:
Keyboarding

Bilingual Option:
None

Salary:
Anticipated Salary $4,004-$5,245/month ($48,048-$62,940/year)

Job Type: Salaried

Category:
Full Time

County:
Sangamon

Number of Vacancies : 1

Bargaining Unit Code: RC014 Clerical Employees, AFSCME

Merit Comp Code:

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

All applicants who want to be considered for this position MUST apply electronically through the  website. State of Illinois employees should click the link near the top left to apply through the Success Factors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger-something that touches the lives of every person who calls Illinois home.

No matter what state career you're looking for, we offer jobs that fit your life and your schedule-flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

Under direction, reviews and uploads Grant and SNAP over payment documentation into the Integrated Eligibility System and requests changes into the Accounts Receivable System. Responds to inquiries from Financial Recovery Coordinators, Local Office Staff and clients concerning the status of individual over payment claims. Performs difficult and responsible data entry and clerical functions. Exercises independent judgment; reviews returned notices and system produced reports for corrections and prepares items for data entry;

screens and directs e-mail referrals, mail and phone inquiries pertaining to collection activity to staff. Performs clerical support functions including keyboarding, sorting, mailing and data entry into personal computer utilizing a large variety of software programs.

Essential Functions

* Keyboards inter-office memoranda, disqualified recipient referrals, monthly reports including complex charts and statistical data, letters responding to inquiries regarding new established over payments from clients, attorneys, collection agencies and legislators.

* Receives, reviews and forwards Overpayment Referrals from Local/Central Offices to staff to ascertain if data elements are present.

* Monitors and reviews daily Account Receivable System reports for data entries entered by Family Community Resource Centers for the establishment of new accounts and claims for clients who received Grant and SNAP over payments from the Department.

* Performs a variety of clerical functions including distribution of unit mail, mailing documents, uploading support documentation in the Integrated Eligibility System, filing, reviewing client notices.

* Receives and reviews IL444-2404 forms and over payment referral forms to ascertain if data elements are present.

* Monitors Accounts Receivable System reports to detect system malfunctions.

* Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

* Requires knowledge, skill, and mental development equivalent to completion of high school.

* Requires two (2) years of office experience.

* Requires require the ability to keyboard accurately at a rate of 45 wpm.

Work Hours:

Mon-Fri, 8:30am-5pm, 1 hour unpaid lunch.

Headquarter

Location:

600 E Ash St, Springfield, Illinois, 62703

Office of Fiscal Services

Bureau of Collection Services

Central Overpayment-Field Support Unit A

Work County:
Sangamon

Agency Contact: DHS.Hiring Unit

Posting Group:
Office & Administrative Support;
Social Services

About the Agency:

The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy,…