Teletype Operator

Office of the Illinois Secretary of State

Alexi Giannoulias

Job Title: Teletype Operator I

Division: Support Services

Union: SEIU

Location: 501 S 2nd St, Springfield, IL – Sangamon County

Salary: Range $3,779 to $5,330 monthly – commensurate with experience

Benefits: (Use the "Apply for this Job" box below)..html

Contact: Chicago ) Springfield )

Receives requests through LE.A.D.S. (Law Enforcement Agency Data System) computer and/or by telephone from federal, state and local law enforcement agencies regarding information on vehicle registrations, title and driver’s license; receives registration revocation request forms from the Supervisor that do not have the necessary information or documentation for processing; utilizes the soundex to obtain plate number, date of birth, driver’s license number and checks address against system;

processes go-back letter by filling in the above information on a form letter and explaining what necessary information and/or documentation is missing to process a revocation; responds to telephone inquiries from law enforcement agencies and other businesses that refer to special programs and their policies and services rendered handled by the department and to various other law enforcement issues; receives requests, through inter‑office mail and phone, from Vehicle Services Department, Written Inquiry Section, for information pertaining to vehicle identification numbers (VIN #s);

receives information bulletins and other related information.

• Receives registration revocation requests from the Supervisor, utilizes the soundex to obtain the driver license number and date of birth of the revoked party to be added to correspondence sent; uses CRT to load revocation onto the database, prints out hardcopy of the revocation for the paper file; assigns a case, VIN and license plate number; closes case file and prints out a copy for paper file;
  
  add case number to letter and note reason for revocation, print two copies of the letter, one to go to the owner and one for the paper file; complete revocation order form by filling in blank fields utilizing word processor including license plate, owner information, case number and date of revocation, prints out copy of order for paper file; send revocation letter to owner;
  
  in absence of supervisor reviews revocation requests to determine type of revocation and if all necessary information and documentation is present.
• Receives registration revocation requests from the Supervisor that do not have the necessary information or documentation for processing; utilizes the soundex to obtain plate number, date of birth, driver’s license number and checks address against system; processes a go-back letter by filling in the above information on a form letter and explaining what necessary information and/or documentation is missing to process a revocation;
  
  prints two copies of the letter, one for the file and one to be sent to the requester; prepares envelope for mailing by typing address on label and mails; places copy in hold file.
• Answers teletype messages from law enforcement agencies nationwide by obtaining, via computer, information pertaining to driving records, such as description of driver’s license, status of driving records regarding convictions, suspensions and revocations such as JDP (Judicial Driving Permits), RDP (Restricted Occupational Driving Permits), FFRDP (Family Financial Responsibility Driving Permit) and other pertinent information obtained from the Secretary‑25° of State Computer system, the L.E.A.D.S. computer system, the drivers control manual, and SOS Offense Code Book;
  
  refers inquiries requiring answers not covered by the reference system mentioned above to appropriate sources for resolution; receives, and responds to inquiries from law enforcement agencies regarding current, expired, skipped, and temporary vehicle registration, handicap placards, and vehicle title/lien information; maintains database to verify law enforcement agency who have authorization to receive information by referring to the authorized list; receives certified requests for driver’s license abstracts,…