Sr Marketing Operations Coordinator

Summary

The Marketing Operations Senior Coordinator plays a critical role in supporting firm practice leaders and lawyers, C‑suite, and other marketing team members to support all aspects of the firm’s webinars and similar marketing activities focused on showcasing the firm’s thought leadership and brand differentiators in the marketplace. The role is responsible for webinar intake, planning, promotion, and execution. This position requires an agile self‑starter with strong critical‑thinking skills and excellent attention to detail.

To be successful, the person must prioritize and complete simultaneous projects with little to no supervision in a fast‑paced environment. As a member of the Marketing Operations team, you will drive operational excellence and collaboration throughout the MBD department in support of firm priorities and collaborate closely with the Senior Manager of Marketing Operations on tactically complex, cross‑department and interdepartmental initiatives that require strategic coordination and collaboration.

This position can sit in the Chicago, Atlanta, Baltimore, Boston, Dallas, Houston, Miami, Philadelphia, Phoenix, or Raleigh office and offers a hybrid work schedule.

• Serves as a liaison for webinar support; this includes, but is not limited to, serving as the primary point of contact to drive webinar execution through participation in planning calls, drafting electronic invites, scheduling tech runs, coordinating email schedules, requesting CLE credits, attending webinars, and keeping stakeholders informed.
• Prioritizes competing deadlines, anticipates client needs, and proactively troubleshoots to deliver accurate and valuable services on time.
• Provides support to the firm’s webinar programs by using strong organizational skills and exhibiting strong attention to detail, including cross‑functional coordination for logo placements, branded content creation, and presence during webinars.
• Utilizes company resources to complete tasks.
• Assists in compiling presentations, key metrics, and reports for leadership.
• Utilizes Service Now to track workflow;
  Inter Action and MS Dynamics for CRM; and the Zoom webinar platform.
• Assists with day‑to‑day requests such as bio updates, reports, and research in accordance with SLA turnaround times.
• Actively participates in lawyer meetings as requested or appropriate.
• Other duties as assigned.

Have working knowledge of webinar operations and marketing. Must know how to produce and manage firm webinars. Proficient in working with Zoom or other webinar platforms. Familiarity with Service Now is a plus. Excellent project management and organization skills. Strong attention to detail and ability to adhere to strict and moving deadlines. Confident in building relationships with internal and external contacts as well as practice and firm leaders.

Have the ability to prioritize and complete simultaneous projects with little to no supervision in a fast‑paced environment. Proficiency with MS Word/Excel/PowerPoint, particularly CoPilot.

• Bachelor’s Degree in Marketing, Communications, Business or related field.

• 3 years’ experience in marketing and/or business development in a law firm environment. Webinar and project management experience required.

• Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties.
• Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner.
• Provide timely, accurate, and quality work product.
• Successfully meet deadlines, expectations, and perform work duties as required.
• Foster positive work relationships.
• Comply with all firm policies and practices.
• Engage in both physical and sedentary activity, such as working at a computer for extended periods of time, participating in digital/virtual conference calls, and participating in meetings as needed.
• Ability to work under pressure and manage competing demands in a fast‑paced environment.
• Perform all other duties, tasks or projects as assigned.

Sedentary work:
Exerting up to 10…